Customer Service Representative

Company DescriptionEagle Roofing Products, a division of Burlingame Industries, manufactures high-quality concrete roof tiles with one of the largest color selections in the industry. Founded in 1989, Eagle operates modern and high-speed production plants to serve both new construction and remodeling industries across the globe. The company is committed to providing innovative and environmentally friendly roofing solutions that enhance curb appeal while reducing energy costs. With a strong focus on customer service, Eagle provides support at the local level through its design centers and sales team. For additional information, visit our website at www.eagleroofing.com.Role DescriptionThe Customer Service Representative will play a key role in providing exceptional service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This full-time position is on-site at our Rialto, CA location. Day-to-day responsibilities include answering customer inquiries via phone or email, assisting with order processing, and collaborating with sales and production teams to meet customer needs. The role also involves maintaining accurate records and ensuring a positive customer experience.QualificationsExpertise in Customer Service, Customer Satisfaction, and Customer SupportStrong skills in Customer Experience and relationship buildingExcellent verbal and written communication skillsAbility to multitask and handle a high volume of inquiries effectivelyProficiency in data entry and order processing systemsPrevious experience in a customer service or client-facing role is preferredHigh school diploma or equivalent; higher education is a plusStrong problem-solving and organizational skills