Director, Residential Asset Management & Operations

Company OverviewOur client, a well-established, Washington, DC area based, vertically integrated investment & development firm, seeks a talented Residential Asset Management oriented Operations leader to oversee day-to-day operations of the organization's residential business.For many decades, this organization has assembled millions of square feet, across a diverse portfolio of assets/projects, and continues operating a very well-positioned platform to invest/drive successful real estate strategic plans throughout commercial real estate market cycles.With strong capital partners in place, along with a newly raised fund dedicated to driving residential investment/development activity going forward, this organization seeks a strong operations leader for this unique opportunity.Position OverviewReporting to senior management, this role will provide strategic leadership to achieve and maintain excellence across the residential portfolio. By integrating the residential division's initiatives and programs within the organization's overall strategic plan, this individual, while managing internal & external stakeholder relationships, will develop and refine best-in-class processes and procedures to execute leasing strategies and capital improvement plans with operational efficiencies to drive sales, profitability and ultimately tenant/resident satisfaction and retention.Key ResponsibilitiesOversee the leasing, marketing, and operations of the organization's residential portfolio.Develop best-in-class operational plans, policies, and procedures and provide leadership and direction to ensure the long-term impact, sustainability, and future growth of the residential division.Set, oversee, and review both quarterly and annual division operating goals to ensure consistency with long-term company strategic goals.Stay abreast of local, regional, and national residential/multifamily market conditions/trends and provide company leadership with informative asset/portfolio performance reports, as necessary, to ensure successful integration of residential strategy.Assume overall responsibility for, manage, and direct internal property management team as well as any 3rd party property management/operations partners to meet/exceed asset/portfolio business plans.Collaborate with internal company accounting/finance departments/staff to review and analyze financial statements, operating/capital budgets, and other pertinent analysis to drive consensus and make strategic decisions.Maintain hands on oversight of 3rd party property/project operations teams (select properties/portfolio/markets) to ensure consistency across residential business operations goals and objectives.Provide leadership and guidance to property management team/staff to ensure property goals and key performance indicators (KPIs) are met.Review and approve annual operating budgets/forecasts and marketing plans. Interpret, prepare, and convey all operational and financial data to senior leadership team.Ensure that staff have the skills needed to provide high-quality services to residents and that they also receive regular training and growth opportunities.Provide company senior leadership with innovative insights into new, residential programs and continuous improvement of existing programs to enhance the division's strategic and competitive advantage.Ensure the highest quality of services are delivered to residents while continually evolving programs to meet changing needs.Proactively travel/visit portfolio assets to examine, discuss, and resolve issues regarding occupancy, marketing, maintenance, curb appeal, accounting, staffing, and/or other issues, as necessary.Maintain a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures. Ensure compliance.Key QualificationsUndergraduate degree. Minimum 10 years of residential operations leadership experience within a well-established owner/operator/developer and/or residential management company. Exposure to/within day-to-day asset management responsibilities desired.Strong financial acumen with the ability to "think like an owner" and interpret/communicate strategic planning/budgeting reports, data, and metrics with internal/external team/partners.Proven experience having managed a variety of different residential asset/portfolio business plans having overseen successful execution of lease up and stabilized multifamily assets/projects.Proven managerial experience having overseen/led multiple teams/staff and properties.Ability to mentor, train, and develop staff/team members while promoting a positive environment centered around professional growth.Excellent problem-solving orientation and the ability to identify and execute strategic solutions.Excellent communication skills, both oral and written, with the ability to interact with a variety of people and experience levels.Very strong project/time management skills – ability to juggle a diverse workload.