Manager - Learning Experience & Processes (Hybrid)

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.Come join us to create what’s next. Let’s define tomorrow, together.DescriptionMinimum qualifications:3+ years of experience in learning technology, operations management, or process managementUp to 25% domestic travel as neededProficient in identifying inefficiencies and implementing solutions using Lean, Six Sigma, or Agile methodologies to drive measurable business outcomesExperienced in leveraging digital platforms and emerging technologies to design, deliver, and optimize training programs that enhance learner engagement and accessibilityProficient in applying AI tools and techniques—including machine learning, natural language processing, and generative AI—to automate processes, generate insights, and drive innovation2+ years of experience managing teams or projects2+ years of experience supporting enterprise-wide learning functions, including implementation, vendor management, and continuous improvementExpertise in process management and operational excellenceExperience with agile methodologies and program managementStrong organizational and project management skills, with the ability to operate effectively in a matrixed environmentProven success implementing and monitoring measurement frameworks to assess the effectiveness and impact of corporate learning programsExcellent written and verbal communication skills with a strong customer-focused mindsetStrong stakeholder management skillsHighly self-motivated with the ability to prioritize competing demands in a fast-paced environmentMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionPreferred QualificationsExperience with enterprise learning platformsDemonstrated expertise in enterprise learning platform administration and optimizationExperience executing learning ecosystem initiatives in large, complex organizationsBackground in both product and process management methodologiesProven track record of supporting talent strategy and learning effectiveness through technology and process executionQualificationsAbout the job:The Manager - Learning Experience & Processes position is responsible for executing the strategic vision for United’s learning ecosystem, ensuring seamless delivery of modern learning experiences for all employees. This role requires strong operational expertise and process management skills to implement and optimize how employees access, engage with, and complete learning in a highly regulated and operationally complex environment.As part of the Employee Experience team, this role will execute best-in-class solutions to complex enterprise challenges by leveraging technology, analytics, operational rigor, and design excellence. The Manager will partner closely with the Senior Manager, Global Learning, HR, Operations, and Technology teams to implement and maintain a seamless, scalable learning ecosystem that supports continuous development and organizational growth. This role will ensure learning systems, processes, and tools are effectively communicated, deployed and maintained to meet growing demands, workforce evolution, and the rapid acceleration of AI-enabled learning.Core Accountabilities / Key ResponsibilitiesExecute the learning ecosystem strategy, implementing integrated platforms that support United’s growth, operational excellence, and regulatory requirementsImplement and manage product roadmap initiatives, including immersive learning, simulation, and AI-enabled toolsApply process improvement discipline to execute workflows, system integrations, and user experiences across the learning technology stack and manage day-to-day operations of learning platforms, ensuring system reliability, user support, and continuous improvementSupport evaluation of platform capabilities and assist in building business cases to guide technology decisionsImplement governance, policies, and operational frameworks to manage systems, integrations, analytics, vendors, budgets, and content deliveryCollaborate with cross-functional stakeholders to execute platform requirements, process improvements, and roadmap prioritiesExecute the learning ecosystem strategy, implementing integrated platforms that support United’s growth, operational excellence, and regulatory requirementsImplement and manage product roadmap initiatives, including immersive learning, simulation, and AI-enabled toolsApply process improvement discipline to execute workflows, system integrations, and user experiences across the learning technology stack and manage day-to-day operations of learning platforms, ensuring system reliability, user support, and continuous improvementSupport evaluation of platform capabilities and assist in building business cases to guide technology decisionsImplement governance, policies, and operational frameworks to manage systems, integrations, analytics, vendors, budgets, and content deliveryCollaborate with cross-functional stakeholders to execute platform requirements, process improvements, and roadmap prioritiesThe base pay range for this role is $102,220.00 to $133,194.00.The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com