Deputy Program Manager - VA Caregiver

Join to apply for the Deputy Program Manager - VA Caregiver role at KSA Integration Join to apply for the Deputy Program Manager - VA Caregiver role at KSA Integration KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through three core capabilities: (1) data analytics, (2) comprehensive veterans support, and (3) business process improvement. We are a rapidly growing government contractor with a reputation for focused customer service, on-time performance, and continuous improvement. KSA has been recognized with the 2019-2023 Inc. Best Workplaces award, as well as the 2020-2023 Best for Vets list by Military Times, and won the 2021-2023 Department of Labor "Hire Vets" Platinum Medallion Award. Position Overview We are seeking a highly motivated and experienced Deputy Program Manager to join our team. The ideal candidate will have a strong background in providing Legal and/or Financial services, coupled with call center and customer service center experience, with a focus on ensuring compliance with established business rules and achieving key performance metrics. The Deputy Program Manager will assist in overseeing the delivery of Financial and Legal services to disabled veterans and their caregivers, supervising Customer Service Representatives (CSRs), Supervisors, Paralegals and Financial paraprofessionals, ensuring they meet performance goals and provide excellent customer service. Benefits Medical, Dental, Vision (82% of employee's premium paid by company, 25% towards dependents) HSA / FSA Medical Plans PTO Flexible Work Environment and Encourage Work/Life Balance 401K with Company Match Observes all federal holidays Professional Development/Tuition Reimbursement Program Annual Career Development Process Job Type: Full-time/Exempt Location: Hybrid – Stafford, VA Office Anticipated Start Date: March 2026 Position Responsibilities Assist Program Manager with governance, planning, and execution of contract deliverables. Oversee operational workflows and ensure SLA compliance. Coordinate staffing, scheduling, and resource allocation. Support risk management, incident response, and stakeholder communication. Prepare reports and assist with data analysis for monthly and quarterly reviews. Requirements Bachelor's degree in business, legal, or related field (Master's preferred). 10+ years of experience in program or operations management. Experience with call center operations and compliance-driven environments. Ability to pass Tier-1 background investigation. Preferred Skills/Experience Experience supporting Department of Veterans Affairs programs. Familiarity with HIPAA, Section 508 compliance, and government contracting. Strong leadership and communication skills. Experience with 24/7/365 operations. KSA Integration is an equal opportunity employer. J-18808-Ljbffr