/ Technical Support Engineer

Technical Support EngineerProcom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company. Procom's areas of staffing expertise include: Application Development, Project Management, Quality Assurance, Business/Systems Analysis, Datawarehouse & Business Intelligence, Infrastructure & Network Services, Risk Management & Compliance, Business Continuity & Disaster Recovery, Security & Privacy Specialties, Contract Staffing (Staff Augmentation), Permanent Placement (Staff Augmentation), ICAP (Contractor Payroll), Flextrack (Vendor Management System).Job DescriptionPLEASE NOTE THAT WE ARE UNABLE TO WORK WITH CANDIDATES THAT HAVE H1B VISA OR REPRESENTED BY THIRD PARTIES.Provide both reactive and proactive assistance to all external customersTroubleshoot and resolution of open incidentsTroubleshoot/qualify incidents before escalating into Tier-IILiaise with Tier-II, to facilitate feedbackRecord and document all issues related to the customersThe creation of documented solutions for both internal and external support web-pagesQualificationsFamiliarity with corporate network infrastructuresExperience with one or more of Operating Systems (Windows, UNIX, and Mac OS)A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required.Basic Administration/Maintenance of Microsoft SQL Server.Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.)At least two years of full time experience in customer care/customer support.Advanced writing and verbal communication skillsAbility to multi-task and prioritize job requirementsStrong personal organization skillsBachelors degree preferred, but not required.