Industrial & International Customer Service - Customer Service Coordinator

Customer Service CoordinatorAMSOIL INC. has an exciting opportunity as a Customer Service Coordinator in our growing Industrial & International Customer Service department. In this role, you will be responsible for providing customer service and support for AMSOIL Industrial sales efforts. This involves customer communication, order entry, supply chain support, and product logistics coordination. This position reports to our facility located in Itasca, Illinois and has a work schedule of Monday - Friday 8am to 5pm.Core Responsibilities:Provide a high-level of direct support with customers throughout product acquisition stage of sales cycle, both domestically and internationallyRespond to customer questions regarding orders, pricing, and shipmentsCommunicate inventory needs with partnering departments in operations, production, and distributionWork directly with third party providers to support customer requirements including but not limited to; distribution, transportation/deliver, blending, packaging, and stockingIntake all necessary information and input all quality issues into CRMCreate and manage price lists, ensuring accuracy at the departmental and customer levelsUtilizing standards templates and software, create customer specific industrial labels when neededAct as a key department resource for special projectsPosition Requirements:High school diploma or equivalentMinimum of 5 years of customer service experienceAbility to communicate professionally with a variety of audiences, both in writing and verballyProficient using Microsoft Office programsPreferred Requirements:Experience working with ERP systems such as EnterpriseOne (JDEdwards)Experience working with CRM systems such as Microsoft DynamicsOther Details:Pay Type hourlyPay range - $21.83/hour - $25.67/hour depending on education, experience, and skillset.Benefits:Paid time off and paid holidays each yearEmployee bonus program401(k) with company matchPaid life, short-term disability, and long-term disability insuranceCompetitive health benefitsHealth savings account (HSA) and flexible spending account (FSA) optionsAffordable group dental, vision, critical illness, and accident insuranceEmployee discount on productCorporate gym membershipEqual Opportunity Employer/Veterans/Disabled AMSOIL is an Equal Employment Opportunity employer. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, physical or mental disability, medical condition, veteran status or any other factor determined to be unlawful by federal, state or local statutes.