Trainer

TrainerAt Aither Health, our Trainer plays a key role in setting our associates up for successright from day one. As one of the first points of contact for new hires, you'll lead onboarding with warmth, clarity, and confidence. You'll also provide targeted follow-up training across a range of topicsfrom Zoho and claims processing to internal systems and workflow updates. Bottom line: you'll help our people know not just what to do, but how to do it the Aither way. What you'll do: Onboard New Hires. Deliver comprehensive, engaging training to new associatesensuring they're equipped with the tools, knowledge, and mindset to succeed in their roles. Support Ongoing Learning. Provide uptraining and refreshers to current employees as needed, covering key platforms like Zoho, claims workflows, and other core systems and procedures. Develop Curriculum. Design, refine, and continuously improve training materials and sessions to align with operational needs and evolving business practices. Create Documentation. Write clear, effective guides and documentation for both company-wide and department-specific processes. Collaborate. Work closely with Operations, Quality Assurance, and department leaders to identify training needs, address skill gaps, and roll out solutions. Coach and Guide. Support associate development through one-on-one coaching and structured learning opportunitiesalways with a focus on precision, accuracy, and growth. What you'll bring: Experience in training, onboarding, or employee development Strong communication skillsyou explain things in a way that clicks Ability to learn and teach technical platforms and workflows (Zoho and claims experience a plus) Organizational skills that make multitasking look easy Attention to detail and a commitment to accuracy Problem-solving mindsetyou notice inefficiencies and act on them Confidentiality and professionalism Team-first attitudeyou're always ready to help where needed You might also bring: Required: High School Diploma or GED, Prior experience in a training, teaching, or healthcare/TPA setting Preferred: Associate's or Bachelor's Degree, Claims processing or benefits administration experience, Experience using and/or training others on Zoho or similar platforms, Experience writing training guides or SOPs Compensation Range: 60K-75K