Clinical Nurse Liaison Educator

Job TypeTemporaryDescriptionPromptCare is seeking a highly motivated and experienced nurse (RN or LPN) to join our team as a Clinical Nurse Liaison Educator (CNL). This role serves as both a clinical educator and liaison, providing exceptional support to referral sources, patients, and caregivers. The CNL delivers comprehensive education and hands-on training to ensure safe, effective home infusion therapy and successful transitions of care from hospital to home.The ideal candidate has strong infusion experience, excels in patient education, and is passionate about delivering a high-touch, “white glove” service experience.Job Type: Full-timeSchedule: Monday through Friday and on call every 5th week but is subject to changeLocation: Need to be flexible to start in these areas: Covington, Slidell, Mandeville, and Hammond and then transition into their dedicated territory in the NOLA/Metairie area.RequirementsActive Registered Nurse (RN) or Licensed Practical Nurse (LPN) license in the state of employment, in good standingWillingness to obtain additional state licensure (company-sponsored), if applicableValid driver’s license and active automobile insuranceMinimum of 5 years of nursing experience performing infusion therapy in a hospital, outpatient, or clinical settingExperience should include administration of IV antibiotics, IV fluids, and/or similar therapiesHome infusion experience preferred but not requiredExperience working with hospital systems, discharge planning, or physician referrals preferredStrong computer skills (EMR documentation, email, electronic charting)Excellent communication, critical thinking, and patient education skillsAbility to work independently in a field-based settingDemonstrated commitment to patient care, service excellence, and business growthKeyResponsibilitiesProvide thorough patient and caregiver education on disease processes, treatment plans, medications, infusion therapies, and equipment use.Assess patients’ and caregivers’ learning needs, preferred learning styles, and readiness to learn to ensure education is effective and accessible.Deliver hands-on training and demonstrations, including medication administration, device operation, safety procedures, and symptom management.Reinforce understanding through teach-back methods and provide ongoing support to confirm safe and competent care at home.Develop and update patient education materials in compliance with clinical guidelines and organizational standards.Serve as a clinical resource to the interdisciplinary care team regarding patient progress, challenges, or additional educational needs.Document all education provided and communicate any concerns or barriers to the care team to ensure continuity of care.Promote patient confidence, independence, and adherence through compassionate guidance and evidence-based teaching.Evaluates referral source and patient experiences for opportunities to improve customer satisfactionThe CNL collaborates with referral sources, the patients/family members and PromptCare’s Intake and Nursing teams to facilitate patient discharge and coordination of careTeaching the patients/family members about their therapy and supplies and performing the initial hook-up of patients to their IV therapy to facilitate discharge to the home are also critical elements of the jobProvides the referral sources, physicians, PHI salespeople and patients/family members with timely and accurate information and takes appropriate corrective actions regarding our services to ensure complete satisfactionAbility to properly triage problems in the field in accordance with company standards and other verbal and written training policiesFollow proper procedures for accurate and timely documentation of referral sources or patient concerns, and most importantly, take appropriate corrective actionsMaintains strong knowledge of PromptCare’s Standard Operating Procedures (SOPs) and ensures that they are applied consistentlyMaintains compliance with all applicable laws, regulations, and SOPs at all timesConducts activities with a mindset of delivering “white glove” service to the referral sources and patients/family membersOther duties as assignedPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. This position is highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, twisting, and climbing all, maneuver in small areas and frequently lift and/or move 30 pounds or more.Benefits & PerksComprehensive Medical, Dental, and Vision Package401(k) Plan with Company MatchGenerous PTO: Vacation, Sick Time, Personal Days, and Paid HolidaysLife Insurance: Standard coverage with optional enhancementsEmployee Assistance Program: Free counseling and coaching sessionsEmotional Well-being and Work-Life Balance ResourcesShort & Long-Term Disability: Company-paid with optional supplementsAccidental Death and Dismemberment InsuranceFSA and HSA: Manage healthcare expensesCommuter Spending ProgramsVolunteer and Engagement OpportunitiesEmployee Referral BonusesExclusive Discounts on entertainment, travel and various other supplemental and cellphone plansEqual Employment OpportunityThe PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity