Front Office Manager

Front Desk CoordinatorReports To: Practice Manager / OwnerLocation: Prospect, KYCompensation: $17-$21/hr (depending on experience)Position SummaryThe Front Desk Coordinator is the first point of contact for patients at_____. This role is responsible for creating an exceptional client experience, managing daily front desk operations, supporting providers, and ensuring smooth clinic flow. The ideal candidate is professional, detail-oriented, and passionate about aesthetics and patient care.Key ResponsibilitiesGreet all patients warmly, provide check-in/check-out support, and ensure a seamless guest experience.Manage phones, emails, and text inquiries with professionalism and timeliness.Schedule and confirm appointments using clinic software (e.g., Aesthetic Record, Boulevard, or comparable system).Collect payments, process memberships/packages, and reconcile daily sales.Maintain lobby cleanliness, presentation of retail products, and restock supplies as needed.Patient follow up and re-engagementRetail Sales of skin careSupport providers by preparing treatment rooms and assisting with patient flow.Track KPIs such as rebooking, membership sign-ups, and retail sales.Follow HIPAA and clinic confidentiality standards at all times.Transferring paper charts into EMRSupport laundry needs and kitchen tasksLight housekeeping around office (as needed and end of day)Assistance with preparation of surgical charts and documentation for upcoming surgical casesAssistance creating quotes for surgical proceduresDiscuss patient financing optionsConduct follow-up outreach for consultations QualificationsHigh school diploma or equivalent; college coursework preferred.Prior front desk, hospitality, or medical aesthetics experience strongly preferred.Strong communication skills and ability to provide exceptional customer service.Comfortable working with scheduling, POS, and EMR software.Ability to multitask in a fast-paced environment and maintain a professional demeanor.Proficiency with PatientNow is a plus Schedule & CompensationHourly rate: $17-$21/ hrSchedule: Full-time