Production Analyst - Client Services

DataLab’s Client Services Team is at the core of delivering value creation for our clients. Our team’s problem solving, project management and direct marketing skills translate into positive ROI and success for our clients. Production Analyst is an entry level position in the client services department. The primary responsibilities are to act as a liaison between the internal DataLab USA client team and other internal departments, including analytics and marketing technology. This role provides essential support to DataLab for campaign database marketing services. This role is a gateway to either Client Services or Marketing Technology career paths. Responsibilities Act as primary coordination point for all incoming client assets and documentation Coordinate campaign production schedules internally Create client documentation including client requests, JIRA request and additional client specific information Track and document client requests to ensure they are being resolved in a timely manner Answer standard, scripted client requests Monitor quality control for assigned automated tasks Coordinate non-campaign processing tasks File management and usage Learn and use 3rd party software and proprietary software Learn basic SQL skills Document notes and follow-ups for client calls Support client billing and usage reporting Creation and tracking of task lists and status reports Coordinate between departments Notify team members when client files are expected or do not arrive on time Notify team members when client approvals are due and keep them updated Move files and assets from FTP sites and/or emails to appropriate folders and notify appropriate team members Take notes on all client calls and create meeting notes with follow‑up and action items Use FTP, MoveIT, JIRA and navigate through Wiki Know all client file inputs for a campaign, understand which would be critical for campaign processing and how the fields within each file are used in the campaign and results reporting Qualifications Bachelor’s degree required, preferably in Marketing or a STEM field Familiar with Microsoft Outlook, Word and Excel Ability to learn SQL Strong attention to detail, clear written and verbal communication skills Strong interpersonal skills and ability to deal effectively in a team environment Direct Marketing experience or knowledge is a plus Benefits Health, Dental, and Vision Plans : Comprehensive coverage to meet your healthcare needs. Employee Assistance Program (EAP) : Resources and support for personal and professional challenges. 401(k) Retirement Savings Plan : Includes option for Traditional or Roth IRA to help you plan for your future. Paid Time Off : Enjoy paid vacation and sick leave to maintain work‑life balance. Company Holidays : Nine paid company holidays throughout the year. Equal Opportunity Employment Statement DataLab USA™ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Background Check All offers of employment are contingent on passing a background check and drug test. #J-18808-Ljbffr