Environments Support Engineer
Primary skill: End-user IT Support (L2 support/maintenance), Electro-mechanical systems, Hardware, Mechanical Engineering Basics, Networks basics
Description
Duration: Approximately 6 months (with possible extension)
Position Overview:
We are seeking an L2 support/maintenance technician to provide engineering support for hardware deployed in the field. The ideal candidate will be US-based and have strong experience in post-release customer support.
Key Requirements:
- Fluent spoken English for effective communication with native speakers
- Solid knowledge and hands-on experience in support and maintenance of electrical devices
- Valid driver’s license and willingness to travel frequently within the USAbility to read and analyze technical documentation, including electrical schematics and mechanical drawingsUS work authorization or ability to travel to the US as required
Main Responsibilities:
Collaborate closely with the key engineer located at the client’s office in Austin, Texas, to help customers to install, tune, and troubleshoot their issues in the field Read, interpret, and analyze technical documentation and device manuals no engineering activities there, just support and maintenance