Client Services Coordinator

Client Services Coordinator This position is for a law firm based in Buckhead, GA.Law firm is seeking a warm, highly responsive Client Services Coordinator to serve as the first point of contact for prospective and current clients. This individual plays a critical role in shaping the client's first impression of the firm by ensuring every interaction is professional, welcoming, and handled with care.This position is ideal for someone who thrives in a client-facing environment, communicates with empathy and clarity, and takes ownership of the intake and onboarding process from first contact through engagement.Must be comfortable in a fast-paced and dynamic environment.SUMMARY:The Client Services Coordinator position is a part-time, non-exempt role that supports the Firm's law practice by serving as the first point of contact for prospective and current clients. This role is responsible for creating a welcoming, responsive, and professional client experience while managing intake, onboarding, and front-facing communications.Responsibilities include handling incoming calls and inquiries, guiding clients through the intake process, coordinating consultations, and supporting onboarding activities. This role also ensures that all client interactions are handled with care, efficiency, and attention to detail.The role requires excellent communication and customer service skills, with a strong focus on responsiveness, organization, and follow-through. Confidentiality, professionalism, and the ability to manage multiple client interactions in a fast-paced environment are essential. This position plays a key role in shaping the overall client experience and first impression of the firm.ESSENTIAL DUTIES AND RESPONSIBILITIES:The essential functions include, but are not limited to, the following:Serve as the primary point of contact for all incoming calls, emails, and visitorsProvide a warm, professional, and empathetic experience for prospective and existing clientsGather initial client information and assess needs to route inquiries appropriatelyEnsure all client interactions reflect the firm's commitment to service and professionalismSupport the full client intake process, from initial inquiry through onboardingCollect, verify, and organize client information and documentationAssist with opening new client files and transferring relevant materialsGuide clients through next steps, ensuring clarity and a smooth onboarding experienceMonitor shared inboxes and ensure timely, accurate responses to all inquiriesTrack and follow up with prospective clients to maintain engagementCoordinate scheduling for consultations and meetingsEnsure no client inquiry goes unanswered or unresolvedMaintain an organized, welcoming office environment for clients and visitorsManage scheduling of conference rooms and client meetingsSupport day-to-day office operations, including mail handling and supply management, overseeing cleanliness, and organization of common areas.Assist with administrative projects that enhance overall client experienceEDUCATION AND EXPERIENCE REQUIREMENTS:High school diploma or equivalent requiredPrior experience in a professional office, law firm, or administrative setting preferredExperience operating a multi-line phone system, transferring calls, and managing front desk reception requiredProficiency with Microsoft Office Suite (Outlook, Word, Excel) requiredFamiliarity with legal software such as Orion or Applega is a plusSKILLS:Excellent organizational skills and attention to detailStrong organizational abilities to handle multiple tasks and meet deadlinesExcellent problem-solving and written and verbal communication skillsAbility to maintain composure during high workload periodsProfessional demeanor, positive attitude, and commitment to confidentialityNowackHoward is committed to creating an inclusive environment for all employees. We are an equal opportunity employer and will make reasonable accommodations for qualified individuals.HR Partners Inc. began its history as Lowden and Associates Inc. in Atlanta, Georgia, in May of 1998, as a Human Resource Consulting and Payroll Services firm. Our first clients were two GE companies who needed to integrate recently acquired businesses into their existing businesses. We continued to grow providing Human Resource solutions, PEO and ASO services to businesses in over 19 different industries, covering over 22 states.