Team Lead, Operations Support

What you'll be doing?We are seeking a savvy people manager to join us as the Team Lead, Operations Support. You will be a helping hand to the Operations Support Manager in managing DFS’ store support function, which looks after all non-selling services such as the after sales service, complaints and store repairs etc. You will oversee the support function teams in their day to day jobs, and will serve as a key support to frontline Leaders-On-Duty (LOD) in resolving customer claims.Store Supplies ManagementAssist, source & manage Purchasing Orders (POs) for location equipment, services, store supplies and resourcesManage all incoming invoices for AP Workflow processing Ensure proper coding of all invoices to the relevant cost centersEstablish and maintain centralized systems and procedure reference manuals for key support role tasks in the location Train all new Sales Associates on cashiering procedures Review training need for existing Sales Associates and conduct refreshers as necessaryHandle Customer ClaimsSupport frontline and Leader-On-Duty (LOD) in resolving customer claimsReview refund reconciliation and liaise with Loss Prevention for follow up Team ManagementSupervise all direct reports to ensure the smooth operation of the support functions (i.e. cashiering, after sales service) on a daily basisIdeal CandidateSecondary School, High School Diploma or equivalent 2 years’ experience in cashiering and/or accounts payable; experience in leading and supervising teams preferredSolution-based, energetic, team oriented, ability to multi-task, composed under pressure Good leadership skills and able to work with a diverse teamProficiency in Microsoft Office applicationsFluency in English language and other language(s) as required by locationHourly Rate from $25.25 to $37.85