Guest Services Representative

Guest Services RepresentativeThe Guest Services Rep is responsible for providing exceptional customer service to guests, and visitors by creating a welcoming environment, assisting with inquiries, and supporting front desk operations. This role serves as a liaison between departments and ensures a smooth and positive experience for all guests.Requirements:• High school diploma or equivalent• Strong interpersonal and communication skills• Basic computer proficiency• Excellent customer service and phone etiquette• Hospitality/ Hotel experience preferredKey Responsibilities:• Greet and assist families and visitors in a friendly and professional manner• Answer and manage phone calls, voicemails, and messages promptly• Coordinate scheduling, ensuring accuracy and timeliness of appointments• Serve as a liaison between departments and communicate issues to management• Provide directions, tours, and general information about the facility• Respond to questions, concerns, and complaints with professionalism and care• Maintain knowledge of the facility and nearby amenities to assist visitors• Assist with guest room coordination and support services as needed• Manage office tasks such as inventory, faxing, copying, and mail distribution• Utilize computer systems and software to support daily operations