Help Desk Technician

\*Job Overview\* We are seeking a Help Desk Analyst to join our team and provide technical support to our internal users. The ideal candidate will have a strong technical background and excellent problem-solving skills. \*Responsibilities\* - Respond to user inquiries and troubleshoot technical issues via phone, email, or in person - Provide support for software applications, hardware, and network-related problems - Utilize ticketing system to track and document support requests - Assist with desktop support including software installations, updates, and configurations - Collaborate with IT teams to escalate complex issues as needed - Maintain knowledge base articles for common technical problems \*Requirements\* - Proficiency in software troubleshooting and operating systems - Knowledge of computer hardware components and peripherals - Familiarity with Office suite, SCCM, and Windows operating systems - Understanding of LAN, WAN, VPN technologies - Strong customer service skills and ability to communicate technical information clearly Job Types: Full-time, Part-time Pay: From $18.00 per hour Benefits: * Employee assistance program * Employee discount * Flexible schedule * Professional development assistance Work Location: In person