Quality Manager (HSC 4) Non-permanent DOH8400

Description We’re looking for senior planner and policy analyst to join our team! This position is a hybrid, full-time, non-permanent Health Services Consultant 4 position located within the Office of Health Professions in the Health Services Quality Assurance Division What You Will Do: As the Quality Manager (HSC 4) you will: Implement public health policies to license only qualified providers within 83 health professions, emergency medical services, 94 hospitals, 1,500 pharmacies, and more than 5,000 facilities Lead credentialing supervisors and staff providing health service delivery products to the public. Identify and recommend ways to improve the operating efficiency of the team and the Credentialing Section as a whole. Carefully balance access to care and patient safety through the credentialing process. Expectations and Responsibilities: Serve as the designated senior planner/policy analyst for regulatory and licensing functional activities of high visibility and high sensitivity, including the authority to act on behalf of the agency. Serve as the designated department expert/specialist to inform and educate state policy makers, program administrators, and the public about the importance of and requirements for the regulation of health professions and facilities. Provide leadership and direction to the credentialing section. Develops work plans with goals, objectives, timelines, and tasks. Assigns work and manages section workload. Coaches HSC3 Credentialing Supervisors to meet critical deadlines and manages assigned work from Section Manage. Provide consultation and assistance to Credentialing Supervisors and Credentialing Specialists within the OCS. Assist Office Director and section with legislative review process. This position collaborates with team members to ensure best practices, assists in the development of processes and procedures to enhance the effectiveness and efficiency of credentialing services to the public. You’re Our Ideal Candidate If: You embrace cultural humility by honoring diverse perspectives and cultures. You are committed to equity and inclusion, removing barriers, championing social justice, and fostering a sense of belonging. You use an outward mindset to make impactful contributions, blending your personal expertise with collaborative achievements. You excel at problem-solving and crafting effective solutions while communicating clearly across different mediums. You are dedicated to customer service and navigate diverse interactions to build strong organizational relationships. Your technical competence shines, making you an invaluable asset to our team! Location and Flexibility We value work-life balance and offer the convenience of remote work with occasional in-person collaboration opportunities. Attending events or working In-office is rarely required and would be scheduled in advance. This is a remote/home-based position available to applicants residing anywhere in Washington State, as well as those living near the Oregon/Washington border and the Idaho/Washington border. Required Qualifications (you must meet the provided option and any additional criteria listed.): Experience defined below may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile. Five (5) or more years of experience in healthcare credentialing or regulation. (Credentialing experience is the actual process of licensing healthcare professionals or facilities.) Five (5) or more years of experience using HSQA’s Integrated Licensing and Regulatory System (ILRS) Database or a comparable licensing database, electronic medical record, or other tool. Three (3) or more years of experience supervising staff. Two (2) or more of experience providing subject matter technical expertise and quality review of work products using the division’s Integrated Licensing and Regulatory System (ILRS) or a similar licensing database. Two (2) or more years of experience and skills using the following computer software: MS Word – to create, format, edit, preview, print, and save documents. Use standard functions to select, edit, copy, paste, format, and spell check text. MS Excel – to create spreadsheets and report on workload and performance. This requires creating formulas and importing external data sources into excel to analyze and produce reports. Preferred Qualifications: Bachelors or higher level education. One or more years of experience analyzing legislative bills. Experience as a health professions or facilities program manager or case manager. Experience supervising a group of more than five staff at a time. Benefits and Lifestyle We prioritize your work-life balance and offer one of the most competitive benefits packages nationwide, tailored to support your lifestyle. Discover more about "Why DOH" by visiting Work@Health. Who We Are: The Health System Quality Assurance division helps prevent injuries, develop health systems, and improve patient safety by working closely with communities and local health partners. Our over 500 employees regulate and support more than 463,000 health professionals in 85 health professions and 11,000 health groups and programs. Learn more about what we do from our external site. We are the Washington State Department of Health (DOH) At DOH, we safeguard public health in an ever-evolving world. Through collaboration with local health jurisdictions and state, federal, and private partners, our programs, and services impact every Washingtonian and visitor daily. We're driven by Equity, Innovation, and Engagement, as outlined in our Transformational Plan for the future of Washington health. Conditions of Employment: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Representation: This position does not have union representations and is not covered by a Collective Bargaining Agreement (CBA). I am prepared, with or without accommodations, to do the following: Commit to a full-time 40-hour workweek schedule (flexible work schedule requests must be approved supervisor). Communicate through applications such as MS Teams and MS Outlook, and by phone while working remotely. Adjust my work schedule occasionally to align with business needs, which may entail working evenings and weekends. Perform my job duties either remotely from home or in-person at the designated DOH site location. Frequent travel is necessary, sometimes requiring overnight stays or trips out of state. You must be able to legally drive a vehicle or arrange alternative transportation for state business. Engage in emergency response exercises and high-priority assignments as assigned during emergency events. APPLICATION DIRECTIONS: To apply, click "Apply" and complete the application. Attach your resume, and cover letter. In your Applicant Profile, include at least three professional references (including a supervisor, a peer, and someone you’ve supervised or led, if applicable). Please do not include private information such as social security number or year of birth. Make sure to document your years of experience, skills, and abilities as listed in the qualifications section of this job posting. Do attach the following: Resume Cover letter DD-214 (if applicable) Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or a signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year Do not include or attach the following – these documents will not be reviewed: REMOVE personal photos – do not submit any documents containing personal photos. Transcripts (unless specifically requested in the Application Directions) Certifications or Diplomas Projects or Portfolios Letters of Recommendation Equity, Diversity, and Inclusion: We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve. DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity. Questions and Accommodations: If you have questions about this position, please contact Kristina Cox at 360-236-4152 or kristina.cox@doh.wa.gov. For general DOH recruitment questions, email the Talent Acquisition Team at employment@doh.wa.gov. For persons with disabilities, this document is available in other formats, please call 800-525-0127 (TDD/TTY 711) or email doh.information@doh.wa.gov. Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues. SUBSCRIBE to DOH Job Alerts Supplemental Information Supplemental Information This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days. Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration. Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.