Technical Implementation Engineer

Do you want to join a company that: has been voted a Top Workplace in the Madison, WI area for the seventh year in a row? is a family-based company that values a work-life balance? has quarterly in-office chair massages available at no cost to its team members? has implemented solar panels to help reduce its carbon footprint? At Amtelco, we believe in the importance of individuals, the diversity they bring, and the power of teamwork. We listen to our team members and select initiatives that are important to them. Join our family-owned business where we value work-life balance and create a fun, supportive, inclusive environment for our team members to succeed in! Amtelco is the leader in developing SQL-based applications that are an open platform for critical interoperability in Healthcare and Commercial markets throughout the United States. We have received more than 30 U.S. Patents for telephony software, data handling methodologies, and telephone switching devices! We’re actively seeking a skilled Technical Implementation Engineer in our Customer Care/Implementation department that will ultimately contribute to our mission of working with our family of customers to provide the very best products and support while creating a successful long-term partnership. This full-time position is based at Amtelco’s corporate headquarters in McFarland, WI and reports to our VP of Implementation. Determined by your director, the benefit of a hybrid workplace model occurs at different times for each employee based on job performance. How will I make an impact? Remotely help set up equipment for client use, performing or ensuring proper installation of operating systems, databases, or appropriate software Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities Read technical manuals, confer with users, or conduct computer diagnostics to investigate & resolve problems or to provide technical assistance & support Refer major hardware or software problems or defective products to the Team Lead and hardware and/or software departments for resolution Confer with team, clients, and management to establish requirements for new systems or modifications Prepare evaluations of software or hardware and recommend improvements or upgrades Work with customer-provided resources to install, validate, and support Amtelco software Support after-hours go-lives remotely Other duties as assigned What does success look like in this role? Bachelor’s degree preferred, Associate degree required Windows 10 experience (A+ level) required Some programming and database (MS SQL, Access) knowledge and experience preferred Customer & Personal Service – knowledge of principles and processes for providing exceptional customer and personal services, including customer needs assessments, quality standards for services, and evaluations of customer satisfaction Complex Problem Solving – strong ability to identify complex problems and review related information to develop & evaluate options and implement solutions Telecommunications – knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems Time Management – ability to manage one’s own time and the time of others Judgement and Decision Making – ability to consider the relative costs and benefits of potential actions in order to choose the most appropriate one Clerical – knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology Engineering and Technology – knowledge of the practical application of engineering science and technology, including applying principals, techniques, procedures, and equipment to the design and production of various goods and services Systems Analysis – ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes Experience in an answering service or healthcare environment helpful Amtelco complies with all federal laws regarding employment eligibility verification. All employees must maintain valid authorization to work in the United States throughout their employment. Employees whose work authorization is temporary are responsible for ensuring it remains valid and for providing updated documentation before the current authorization expires. Amtelco does not provide immigration sponsorship for work authorization (for example, H-1B, TN, or similar employment visas). Employment cannot continue if valid work authorization cannot be maintained. Amtelco is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including gender identity or expression), sexual orientation, national origin, ancestry, age, disability, genetic information, military status, marital status, or any other characteristic protected by law. We also provide reasonable accommodations to qualified individuals with disabilities and those with sincerely held religious beliefs, in accordance with applicable laws. We are committed to a diverse and inclusive workplace where all individuals are valued for their unique backgrounds, skills, and perspectives. Pay: $50,000.00 - $60,000.00 per year Benefits: 401(k) Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Education: Associate (Required) Experience: Software implementation: 1 year (Preferred) Ability to Commute: McFarland, WI 53558 (Required) Work Location: Hybrid remote in McFarland, WI 53558