Care Center Manager

Who We AreEvery life tells a story worth honoring. At Foundation Partners Group, we are privileged to help families create meaningful goodbyes during their most vulnerable moments.Since 2010, our team of nearly 1,600 compassionate professionals has served communities across 21 states, delivering funeral, cremation, and cemetery services with care, respect, and personalization. We're not just a network of locations--we're a team united by purpose, a community committed to ensuring every farewell reflects the individuality of the life it celebrates.What You Will DoThe Care Center Manager's primary responsibility is to lead and oversee the day-to-day Decedent Care Center operations, financial performance, Team Member development, customer service standards and be a company ambassador to the community. This position is a working supervisor position. Overview & Responsibilities: Answers phones and fields questions. Uses phone etiquette as outlined by the company Interacts with customers and family members of the decedent, handling inquiries and directing them according to specific needs, i.e., upon arrival and departure for transfer of the decedentContributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files Leads and holds team accountable to ensure administrative components are completed accurately & timelyLeads facility management to include ensuring the fleet of vehicles and all areas of the building and grounds, i.e., landscaping, painting, and parking lot, are adequately maintained and in working order always Leads, oversees, and manages all financial components, including vendor relationships, i.e., signing checks, annual budgeting, accounts payable and receivable, labor management, Daily Sales Outstanding (DSO), revenue, and EBITDA for the location/s Drives revenue, sales, and business resultsPartners with peers and supervisors to ensure smooth implementation of any new company initiatives and procedures Leads weekly updates with supervisor to share and exchange resources and to ensure goals are being metManages deliverables; organizes and coordinates workflow, manages multiple tasks, deadlines, and projects Holds self and direct reports accountable for all customer service standards as implemented for appropriate brand/s Carries out other projects/duties as needed, i.e., car washing, building/equipment repair, laundry, building boxes, and cremation containersHolds oneself and team accountable for completing all company assigned learning assignments, including compliance management, i.e., OSHA, workplace harassment prevention Leads and holds team accountable to ensure administrative components are completed accurately and timelyLeads the coordination and delivery of staff meetings, delegates to transfer care manager as needed Oversees and ensures fleet is always shown ready and assists with maintaining the overall cleanliness, proper fueling, tracking of mileage, scheduled maintenance, and stocking of supplies Leads staffing to meet business needs, including hiring, onboarding, and training all New HiresPreforms scheduling, coaching, and developing Team Members, and openly communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations Partners with home office shared services to ensure all standard operating procedures are followed and adhered to, i.e., human resources, IT, marketing, accounting Leads labor-management ensuring the team is working as scheduled, clocking in/out, taking breaks as expected, and avoiding overtimeEnsures proper paperwork is completed timely and in accordance with relevant laws and regulationsHolds oneself and team accountable for utilizing systems and technology provided by the company Oversees process and procedures for subsequent transfers of decedents from the place of death to the care center and from the care center to the area of memorial and serviceEnsures all regulations and procedures with the transfer of the decedent, i.e., tag and process decedent appropriately, including logging of personal effects Requirements & Qualifications: High school diploma or equivalentMinimum five to eight years of experience within a high-volume logistics business role, competitive salaries, and performance incentivesLicensed funeral director is preferred Minimum of an Associate of Science or Arts degree in mortuary science Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) Availability to work on-call including nights and weekends, and holidays as neededAbility to follow detailed instructions and receive/apply constructive feedback with a positive attitudeAbility to use an address to find a location using a GPS or directions app and be able to navigate local roads and highways in medium/heavy traffic in the dark Strong verbal and written communication skillsClear understanding of and the ability to use various forms of technology and communications, i.e., online portals, social media, email, webinars, text, phone, and tablet. Valid state-issued driver’s license with a clear driving record What We OfferMeaningful Work: Make a real difference by helping families navigate one of life's most challenging times with compassion and care.Competitive Pay and Benefits:Medical, dental, prescription, and vision insuranceVacation, sick, and holiday payWellness Rewards401k with company matchCompany-paid life insurance, long-term disability, and short-term disabilityCareer Growth: Take advantage of ongoing training and advancement opportunities within the funeral service industry.Supportive Culture: Be part of a compassionate, mission-driven team that values respect, empathy, and service.Are you ready? Join us on our journey to Shape the Future with Purpose. Grow with The FPG Way.