Customer Support / Collection Representative

With over 50 years in the industry, SSD Alarm has grown to become one of the most respected providers of integrated security and fire solutions in the U.S. We are one of the largest independently owned security companies in the nation serving commercial, retail, residential, and Fortune 100 clients; we have built a strong reputation for technical expertise and service excellence. We are seeking an experiencedCustomer Support/Collections Representativeto join our team inAnaheim, CA. Must be highly organized and detail oriented Strong problem solving and follow-up skills Proficient with 10-key and must be able to type minimum 40 WPM Excellent written and verbal communication Ability to work independently and be part of a team Job Responsibilities: Perform high volume inbound and outbound customer supportcalls with an emphasis on balances 60 days past due and older Reconcile credit memos and pre-payments against open invoices Work cross functionally with internal stakeholders to resolve customer issues in a timely manner Maintain accurate customer records in ERP system Accountable for achieving monthly retention/collection goals Send account statement and dunning letters as required Perform additional assignments as directed by the Accounting Manager Preferred Customer SupportExperience Benefits:We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. Additional training provided. SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing. Location:1740 N. Lemon Street, Anaheim, CA 92801 Job Type: Full-time Pay: $18.00 - $22.00 per hour