Regional Order-to-Cash Manager

Regional Order-to-Cash (OTC) ManagerThe Regional Order-to-Cash (OTC) Manager serves as the primary leader responsible for accounts receivable and billing operations across the region. This role is embedded within the regional leadership structure and acts as a strategic business partner to regional executives, driving operational efficiency, process improvement, and accountability throughout the entire order-to-cash lifecycle.Rather than functioning as a traditional collections-focused role, this position is intended to lead strategy, optimize processes, and improve execution across billing and receivables activities. The Regional OTC Manager will strengthen regional ownership of A/R performance, improve coordination between field operations and finance, and help standardize best practices across locations.Position will require 25% travel to the locations in this region.Key ResponsibilitiesRegional A/R Leadership & OversightServe as the primary point of ownership for all billing and accounts receivable activities within the region.Partner closely with regional leadership and finance executives to align A/R initiatives with business objectives and growth strategies.Monitor and manage key receivables metrics, including DSO, aging trends, collection performance, and billing accuracy.Provide regular reporting and operational insights to both regional and corporate finance leadership.Identify operational bottlenecks and escalate systemic issues impacting the order-to-cash process.Process Optimization & Strategic ImprovementLead initiatives to streamline and standardize billing, invoicing, and collections processes across the region while maintaining consistency across locations.Design and implement regional OTC strategies tailored to customer requirements, contract structures, and operational needs.Collaborate with corporate finance teams to ensure regional processes align with broader organizational standards while maintaining local flexibility where needed.Analyze root causes of billing disputes, delayed payments, and revenue leakage, then develop corrective action plans to improve outcomes.Cross-Functional CollaborationAct as the primary liaison between operations, sales, project management, and finance teams on all order-to-cash matters.Partner with operational and project teams to ensure billing is timely, accurate, and compliant with contractual requirements.Work alongside sales leadership to ensure pricing structures, contract terms, and billing expectations are clearly defined and properly executed.Collaborate with IT and systems teams to improve visibility, reporting, and automation across ERP and billing platforms.Team Support & LeadershipProvide guidance, coaching, and operational support to regional billing and A/R personnel, regardless of direct reporting structure.Foster a culture focused on accountability, continuous improvement, and operational excellence.Serve as a subject matter expert for site-level leaders addressing billing, invoicing, or collections-related challenges.QualificationsRequired5+ years of experience in accounts receivable, billing, order-to-cash, or a related finance or operations function.Proven success leading process improvement initiatives with measurable business impact.Strong analytical capabilities with the ability to interpret financial and receivables data and translate findings into actionable recommendations.Excellent communication and relationship-building skills with the ability to influence stakeholders across all organizational levels.Experience working within matrixed organizations and cross-functional reporting environments.Proficiency with ERP systems, financial reporting tools, and billing platforms.PreferredExperience supporting regional or multi-site service-based organizationsFamiliarity with platforms such as NetSuite, Dayforce, or equivalent business systems.Experience leading organizational change, operational transformation, or process improvement initiatives.Bachelor’s degree in Finance, Accounting, Business Administration, or a related discipline.