IT Strategic Advisor/vCIO

Overview IT Strategic Advisor/vCIO at VC3. We serve hundreds of municipalities and organizations across the United States and Canada, delivering IT to the people who need it most with trust, growth mindset, and excellence. We live by our core values: Go Beyond, Own It, Be Curious, Serve as One. We pride ourselves on making IT personal, making IT easy, and getting IT right. Our talented team is committed to raising the bar. The Impact You Will Have You will engage with clients at an executive level, connecting with key decision makers for long-term technology planning. By meeting clients regularly, you will bring forward insights, challenges and opportunities to align technology with evolving goals. Your consultative approach and market analysis will help shape client technology roadmaps that support client satisfaction and maintain VC3’s position as a market leader in managed IT services. Department/Location Department: Business Development Employment Type: Full Time Location: Madison, Wisconsin Workplace type: Hybrid What You Will Be Doing Client Relationship Responsibility Develop an understanding of each client’s business goals, needs, challenges, interests and any compliance or regulatory requirements related to technology use. Act as the trusted advisor and consultant to the client regarding adopting our technology solutions that align with their business, and to support technology investment which advances the needs of both VC3 and the client. Lead the contract renewal process for each client assigned to you and identify opportunities to grow our service scope with those clients. Explain risks and liabilities to clients about their technology state and decisions, and document the client’s decisions to manage VC3 risk and liability when appropriate. Respond to client communications within the SA’s scope or connect the client with a more appropriate resource in a timely manner, advising on expected timelines or future meetings. Client Road Mapping/Budgeting Responsibility Gather or review feedback, audit outcomes, evaluations, alignment with standards and best practices, and other data to understand the client’s current state. Lead the development and progress of the client’s technology roadmap and IT budget. Support prioritization, management, forecasting, renewal, and delivery of VC3 solutions, and educate clients on those solutions. Support onboarding of new clients, assisting in expectation setting and relationship building with key decision makers. Client Meeting Responsibility Schedule and prepare client-facing meetings with assigned clients on a cadence set by VC3. Meetings should drive alignment to standards, report on roadmap and progress, outline next steps, and obtain client approval. Provide the business need and business outcome aspects required for internal processes to scope, estimate, and present solutions for the client. Technology Awareness Responsibility Understand VC3 technology solutions and standards, the client’s adherence or needs relating to those standards, and use internal platforms to drive ongoing alignment. Identify areas where new technology solutions are needed by clients or where other internal teams identify need. Maintain awareness of client industries to provide sound guidance on technology investment options. The Tools You Bring 10+ years of solid business experience (Technical Account Manager experience preferred). 3+ years in IT industry or technical experience; Managed Services Provider experience preferred. Experience with municipal clients/leaders is a strong asset. Bachelor’s degree or equivalent experience. Degrees, certifications or other designations in relevant technology or business education is an asset (e.g., ITIL, Microsoft MCP, IT-focused degree, ITCP). Proven ability in relationship building, data analysis, consultative selling and collaboration. Go Beyond – you take that extra step to create moments that are unexpected but appreciated. Own It - you have the courage to do what’s right and the resolve to see things through. Be Curious - you challenge the status quo and pursue continuous improvement and learning. Serve as One - you believe in teamwork as essential to success. What’s In It For You Well-being & Support – Benefits supporting overall well-being, including mental health and leave support through our Employee and Family Assistance Program, and financial wellness through company-matched 401(k)/RRSP plans. Grow with Us – Structured development through our Leadership Academy, learning sessions, mentorship programs, reimbursements, internal career fairs, job shadowing, and personalized career-pathing. People-First Culture – A supportive, autonomous, and recognition-driven environment where work that matters is valued. Transparent Leadership – Open communication and clear company goals with leadership involvement and manager support. Applicant selected will be subject to a criminal and Department of Motor Vehicles background check and must meet Criminal Justice Information Systems (CJIS) requirements post-employment. Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted. Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed! #J-18808-Ljbffr