Contact Center Strategy Consulting | USA Remote - Manager or Senior Manager

OverviewWe’re partnering with a fast-growing boutique consulting firm in the USA that’s helping blue-chip clients transform and modernise their contact centers. The culture is collaborative, dynamic, and full of genuinely interesting work.Base pay range: $160,000.00/yr - $190,000.00/yrVisa sponsorship is not available at this time.What they doThis firm delivers strategic and hands-on support specifically for the Contact Centers (Call Centers) of large corporations across the USA, with a focus on subject matter expertise in contact centers.Process improvement/redesignOrganizational DesignBusiness transformationWho they’re looking for5–15 years of experience in contact center consultingMust have experience from a recognised management consultancy; in-house contact center experience only is not acceptableWork across strategy, process improvement, org design, transformation; not looking for technical consultantsManager or Senior Manager level (or equivalent)Based in the USA and available for occasional business travelLocationUSA (remote)Seniority levelMid-Senior levelEmployment typeFull-timeJob functionConsulting and Strategy/PlanningIndustries: Business Consulting and Services #J-18808-Ljbffr