Guest Service Agent - AC Hotel Gaslamp

Pyramid Global Hospitality Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.About Our Property Welcome to the AC Hotel San Diego Downtown Gaslamp Quarter, a vibrant property within the Pyramid Global Hospitality portfolio. Featuring 147 thoughtfully designed guest rooms and 200 sq. ft. of intimate meeting space, this hotel combines modern style with a dynamic work environment. As a member of our team, you'll join a dedicated group that values collaboration, professionalism, and a passion for hospitality. Whether your focus is in guest services, food and beverage, or operations, you'll have the opportunity to grow your career in a supportive, people-first culture. We are committed to fostering a workplace where every team member feels valued, empowered, and set up for success. If you're ready to advance your career with a property that embraces both innovation and exceptional service, the AC Hotel San Diego Downtown Gaslamp Quarter is the place to be.What You Will Have An Opportunity To Do We are looking for a highly motivated individual to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel guests and provide a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.Your Role Help guests discover their "Wanderlust" experienceProvide exceptional customer service by being engaging and taking sincere interestInteracts with all guests.You will be escorting and orienting the guest to the front desk for check-in.Upon check-in you will be explaining our amenities and fun facts they should know about our hotel.You will be working together with other attendants to ensure each guest has a personalized experience and will "dive" to open the door for all guests.Assist lobby attendant in keeping entrance area clean and organized"Be the difference" with all guest and employees and do more than just "the norm".What Are We Looking For? At least one year in a customer service role with high guest interaction.Hospitality industry experience is a plus.Ability to solve problems when they arise.Ability to work in a team environment is a must.Pleasant and helpful personality.A strong desire to make an impact on other people.An outgoing and engaging personality.Excellent verbal communication skills.Ability to work in a fast-paced setting.Ability to stand for the duration of the shift.Must be available to work various shifts including weekends and holidays.Compensation: $21.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.