Information Technology Specialist (Customer Support)

SummaryThe position serves as a senior Information Technology (IT) Specialist (Customer Support) in the Office ofthe U.S. Trade Representative (USTR), Office of Administration, providing all aspects of customer supportservices for the IT program and serves as backup internet administrator.**Notice: More than one selection may be made within 90 days of the issuance of the certificate, if additional vacancies occur.Learn more about this agencyDutiesHelpAs an Information Technology Specialist, GS-2210-14, your typical work assignments may include the following:Provide customer support service by resolving problems with computer software/hardware or communications equipment.Monitor and ensure computer programs are easy to use.Implement systems software updates and new operating system releases.Maintain operational status of systems.Responsible for maintaining and updating United States Trade Representative's (USTR) website and Advisory Committee's secure website.RequirementsHelpConditions of employmentMust be a U.S. citizen or nationalSelective Service registration if a male born after December 31, 1959Subject to pre-employment and random drug testsDirect Deposit is requiredRELOCATION EXPENSES WILL NOT BE PAIDSuitability for Federal employmentYou may be required to complete a one-year trial/probationary period if not previously completed in a competitive or excepted service position.Only experience and education obtained by the closing date of this announcement will be considered.Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level).This is a Drug Testing Designated Position (DTDP) and is covered by the Executive Office of the President Drug-Free Workplace Program.More than one selection may be made from this announcement.QualificationsMINIMUM QUALIFICATION REQUIREMENTS: All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the Office of Personnel Management Qualification Standards.TIME-IN-GRADE REQUIREMENTS: Applicants possess one full year (52 weeks) of specialized experience at or equivalent to the next lower grade level or pay band in Federal service or equivalent experience in the private or public sector.ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT.SPECIALIZED EXPERIENCE: Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the next lower grade or comparable pay band in the Federal service or equivalent experience in the private sector.You may qualify at the GS-14 level, if you fulfill the following qualification requirement: One year of specialized experience equivalent to the GS-13 grade level in the Federal service or equivalent experience in the private sector, that demonstrates the following:Planning systems projects or resolves problems in existing systems; ANDAdvising management on new developments and advance techniques; ANDEvaluating emerging technologies and developments; ANDProviding technical advice, guidance, and recommendations to management; ANDApplying and interpreting policy guidelines and regulations.Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below:Attention to Detail - Is thorough when performing work and conscientious about attending to detail.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.Experience refers to paid and unpaid experience, including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.EducationThere is no substitution of education for specialized experience.Additional informationMales born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/RegVer/wfRegistration.aspx).Interagency Career Transition Assistance Programs & Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/ictap/Equal Employment Opportunity (EEO) Policy Statement: http://www.eeoc.gov/federal/index.cfmEmployment Information Resources - Resource Center: https://help.usajobs.gov/index.php/Main_PageNoncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements:Person with Disabilities - Schedule ASpecial Hiring Authorities for VeteransSpecial Hiring Authorities for Certain Military SpousesOther Special Appointment AuthoritiesIf you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternative Application.Expand Hide additional informationCandidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.BenefitsHelpA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefits