Support Specialist, ASD

Job DescriptionPosted Monday, May 11, 2026 at 4:00 AMFLSANon-exemptDIVISIONAnalytical Services Division (ASD)DEPARTMENTAnalytical Services Division (ASD)TRAVEL REQUIREMENTAbility to travel as needed (conferences, training, etc.).HOURS and SCHEDULEMonday – Friday, 9:00am to 5:30pm (37.5 hours within five (5) days per week); unless otherwise required or approved by management. Ability to work flexible schedule to include evening hours and weekends, as required.REPORTS TOWorks under the general supervision of an ASD Supervisor, but works collaboratively with the entire ASD Management Team.RESPONSIBILITY FOR PUBLIC CONTACTPosition requires daily contact with law enforcement and at times reporting people (public) on sensitive issues requiring courtesy, discretion, and sound judgment.LICENSING AND CERTIFICATIONMust be eligible to apply for VCIN certification which requires either U.S. citizenship or having been a lawful resident of the U.S. for the past 10 consecutive years. Must obtain VCIN certification within three (3) months of hire and maintain certification including completion of all required training. VCIN certification requires background screening, to include fingerprinting, criminal history check, and professional references.GENERAL DESCRIPTIONPosition supports the Missing Child & Data Analytics Team (MCDAT) and Sex Offender Tracking Team (SOTT) within ASD by providing overall support to missing child cases, the attempted abduction program, and noncompliant sex offender requests. Responsibilities include entering technical assistance requests, soliciting and documenting feedback, monitoring work queues for analyst assignment, and some analytical work as needed. The content of reports may involve written materials and images that reference or detail crimes against children or adults to include child abduction, child sexual exploitation, violence, child homicide and unidentified human remains believed to be children. Such assistance requires an employee that can handle exposure to sensitive content as well as demonstrate a high level of accuracy and thoroughness in their work product. The Support Specialist is also responsible for various additional projects as needed, and the position requires an enthusiastic and self-motivated candidate who possesses abstract thinking and a tenacious perspective to further our efforts surrounding NCMEC's mission.ESSENTIAL DUTIES AND RESPONSIBILITIESAccess and utilize NCIC/Nlets data after successfully completing VCIN certificationRespond to general inquiries and technical assistance requests regarding noncompliant sex offenders, primarily those received though the SOTT general inbox, ensuring timely and appropriate responsesEnter all technical assistance requests, including performing deconfliction for prior requestors and conducting initial searches of online resources, to provide analysts with identifying information, when applicableConduct outreach efforts to offer SOTT assistance to state, local, and federal law enforcement agenciesMonitor applicable report queues to ensure timely assignments to analystsHandle various batching responsibilities for missing/abducted child cases, to include uploading data, reviewing hits, entering leads and/or disseminating to analysts, as neededMonitor team email for photos and other supporting documents received related to infile leads, external requests for information and/or not infile leads and uploading that information to the appropriate reportWhen necessary, handle information requests, CyberTipline reports, and not infile leads regarding missing/abducted children and various other topics using external (JusticeXchange, LexisNexis, Accurint, TLO, and Clear) and internal (NCMEC) systems. Some analysis required.Disseminate feedback requests for ASD-assisted cases, record responses in the appropriate report, and conduct follow-up via phone or email, as neededEnter new law enforcement contacts and maintain the integrity of existing law enforcement contactsAssist MCDAT in supporting law enforcement during missing child operations by deconflicting case information and creating thumbnail posters and bio packetsUpdate and maintain the Support Specialist training manuals and assist with updating other manuals, as neededCompile updates provided by ASD management and each team during the ASD Monthly Meeting and disseminate them to the divisionProvide ASD tour stops at NCMEC HQ for NCMEC visitorsPromote a professional imagePromote and exhibit loyalty to the National Center for Missing and Exploited Children and the cause of protecting children worldwideConform with and abide by all regulations, policies, work procedures, and instructionsCommunicate with co-workers, management, law enforcement officials, and others, in a courteous and professional mannerRespond promptly when returning telephone calls and replying to correspondenceAssist the ASD Managers with special projects and other duties as assignedEDUCATION AND EXPERIENCEBachelor's Degree in Criminal Justice, Sociology or related discipline.Minimum of 1 year professional experience preferred.KNOWLEDGE, SKILLS AND ABILITIESExcellent verbal, telephone, and written communications skillsAbility to prioritize workload and meet deadlinesStrong computer skills to include the use of MS Office SuiteStrong internet skills, including familiarity with popular social networking sites, various search engines, and email search techniquesAdaptability, flexibility, and ability to work both independently and collaboratively within a teamAbility to handle and maintain the integrity and confidentiality of highly sensitive material and informationHeadquarters, 333 John Carlyle, Alexandria, Virginia, United States of AmericaJ-18808-Ljbffr