Front Desk Agent

Front Desk Agent at Maumee Bay Lodge As a Front Desk Agent at Maumee Bay Lodge in Oregon, Ohio, you will be the first point of contact for guests at the hotel. You will provide exceptional customer service, assist with check-ins and check-outs, answer guest inquiries, and ensure a smooth experience for all visitors.Rate of pay is $12 per hour.Benefits:PTOHoliday Pay including your birthdayDiscounted Meal Plan during shiftUse of recreation facilities during off time401(k) Retirement Savings PlanRoom, Food & Retail DiscountsOngoing Training and Career DevelopmentResponsibilities: Greet and check-in guests in a friendly and efficient mannerHandle guest inquiries and requests promptly and professionallyAssist guests with check-out procedures, including processing payments and providing accurate receiptsAnswer phone calls and direct them to the appropriate departmentsMaintain knowledge of the hotel's facilities, services, and local attractions to provide helpful information to guestsHandle guest complaints or issues, escalating them to the appropriate supervisor or manager if necessaryEnsure the front desk area is clean, organized, and properly stocked with suppliesAssist with administrative tasks such as filing, copying, and data entryRequirements: High school diploma or equivalentPrevious experience in a customer service or hospitality role is preferredExcellent interpersonal and communication skillsStrong attention to detail and organizational skillsAbility to multitask and prioritize tasks effectivelyProficient in using computer systems and hotel management softwareAvailability to work on weekends, evenings, and holidays as requiredAbout the Company: Maumee Bay Lodge is a well-known hotel in Oregon, Ohio, known for its beautiful location and excellent customer service. Join our team and be a part of creating memorable experiences for our guests.