Client Services Advisor

Contract type: Permanent, 35 hours per week 1+ year working in a customer service & call-handling environment Excellent communicati on and active listening skills Ability to build rapport quickly with others , particularly with people in distress Basic computing & IT skills (MS Office applications) Positive forward-thinking mind-set Genuine empathy and compassion for clients in difficult circumstances Commitment to achieving the best possible outcomes for clients Experience of sales, customer service and/or contact centres Experience working towards daily/monthly KPIs/targets Handling leads from multiple channels and controlling them through our leads management system Providing an efficient, professional , and compassionate service to clients at all times Attending and contributing to weekly team meetings 1+ years in a customer service/call handling environment J-18808-Ljbffr