Student Billing and Collections Specialist

Reporting to the Chief Financial Officer, the Student Billing and Collections Specialist is responsible for accurate and timely billing, communicating with parents and internal departments on billing and collection questions, and following up with families as necessary.Role and Responsibilities: Schedule annual tuition FACTS (online billing software) based on payment plans selected by families.Post financial aid awards to family FACTS accounts based on school aid determination.Maintain detailed records of all student accounts receivable within the FACT system and ensure proper GL account mapping.Investigate billing questions and follow up with parents. Manage ongoing communications with families regarding student accounts, including face-to-face meetings, phone, and written communications as appropriate.If they speak French, they may coordinate the French student financial aid process with families, the French Consulate, and Lycée upper management.Maintain accurate and up-to-date billing system, receivable files and records, and transaction documents. Required to maintain total confidentiality of information.Follow up on, collect, and apply transactions to accounts receivable.Observe deadlines for: invoicing, collecting, maintaining records accurately, and reporting.Generate and send out accurate invoices in a timely manner as scheduled.Monitor accounts receivable details for delayed payment, non-payment, or irregularities. Prepare, review, and monitor AR aging information to ensure compliance.Follow established procedures for processing all transactions of the position.Investigate and resolve all customer queries in a timely and polite manner by phone, email, and in person.Process transactions and prepare reports in a timely manner.Collaborate with other team members.Collect data metrics to assist management with information and decision-making. Support the audit process with assigned account reconciliations and transaction details.Other related duties as needed.Education and Experience: Bachelor’s degree in accounting, business administration, finance, or similarThe ideal candidate is an organized, honest, and independent team player.Fluent in English required, French proficiency a plusAccounts receivable knowledge and at least 2 to 5 years of practical and successful work experience with all aspects of accounts receivable. Experience with FACTS and Blackbaud Financial Edge Module is preferredExcellent client service skills and adherence to ethical and confidentiality guidelinesStrong time management and organizational skills.Cross-cultural interests and/or experience in cross-cultural environments preferred.Demonstrate a strong commitment to the mission of the LycéeAdditional InformationThis is a full-time position with benefits, including medical insurance, 403b, tuition remission, and a generous paid time-off policy.All prospective employees must be able to clear a background check.This position requires on-site presence at the Lycée campus.The annual salary range is 60-70kStart date in June or July 2026How To ApplyPlease visit the LFC’s Employment Opportunities website and submit a cover letter and resume. No phone inquiries, please. Lycée Français de Chicago is an equal opportunity employer. All qualified candidates of any gender, race, class, sexual orientation, faith, disability, or age are encouraged to apply. All candidates will be evaluated on a merit basis. For more information about the Lycée please go to www.lyceechicago.org