Tennis & Pickleball Supervisor

Job Description Job Title: Tennis and Pickleball SupervisorDepartment: RecreationReports To: Director of RecreationStart Date: May – September; SeasonalSalary: $18-$20/hour, commensurate with experiencePosition Summary: Under the direction of the Director of Recreation, the tennis and pickleball supervisor oversees the performance of the tennis and pickleball staff, communicates organizational needs, provides guidance, support and coordination of daily operation and activities at the Williams Tennis and Hubbard Pickleball Courts. Activities include, but are not limited to, class and private tennis and pickleball lessons, staff scheduling, and special events. The supervisor is responsible for the cleanliness and maintenance of the Williams Tennis and Hubbard Pickleball facilities and grounds. This position is the primary liaison between season staff and the Director of Recreation, VP of Programming.About Lakeside Chautauqua: Lakeside Chautauqua is a family destination that has pioneered the act of nurturing the mind, body and spirit for over 150 years. Conveniently located between Toledo and Cleveland on Lake Erie's south shore, Lakeside offers a robust summer programming season packed with cultural, educational, spiritual and recreational opportunities. Within the one-square-mile community, you'll find hundreds of unique Victorian cottages, a concert auditorium, arts center, historic waterfront hotel, movie theater, pool, tennis, sailing, shopping, dining and much more. For more information, visit lakesideohio.com/employment.Essential Duties & Responsibilities:Supports the mission of Lakeside Chautauqua and a culture of belonging at the Williams Tennis Campus and Hubbard Pickleball CourtsProvides excellent customer service to ensure high quality customer experience and satisfaction. Works to resolve all related issues tactfully, effectively, in a timely manner. Ensures a safe facility and welcoming atmosphere for all guests and staff of the CourtsSupervises all department staff and coordinates staff schedules to support open tennis and pickleball hours, programs, lessons, and events.Oversee daily Williams Tennis and Hubbard Pickleball Court usage, operations, programs, special events, including lessons and special groups programmingMaintains confidentiality of guest's personal informationUtilizes registration software, maintaining rosters and updating information.Performs required court and equipment maintenance. Performs water sprinkler checks to ensure a safe environment for all those who use the facility, reports any issues to Recreation Director and Maintenance.Delegates court maintenance tasks as needed to tennis & pickleball staff, dragging the courts, refreshing lines, drying hard courts, etc. at Perry Park, Williams and Hubbard CourtsAble or willing to learn how to professionally string tennis racketsKnows and can communicate the rules of how to play tennis and pickleballCoordinates a minimum of 3 hours every 30 days of documented EAP/First Aid drills, customer service scenarios with all Tennis and Pickleball staff, Safety Services and Director of Recreation.Attend supervisor meetings weekly with Director of RecreationCollaborate with the program coordinator to ensure that all scheduling of tennis and pickleball private lessons and programs are delivered accurately and efficiently.Manages the Williams Tennis and Hubbard Pickleball staff to maintain accurate participant information for all classes and programs.Organizes and supervises daily/regular cleaning and maintenance of entire tennis and pickleball campus including restrooms, courts and surrounding groundsEffectively carries out Emergency Action Plan (EAP) and skillfully respond to all first aid situationsReviews and signs off on all incident reports and submit them to the Director of Recreation and HR within the same dayCommunicates and coordinate all weather and emergency related closures of the courts with the Director of Recreation and Safety and Security Department if neededEnsure that all certifications for Williams Tennis and Hubbard Pickleball Courts, location and staff, are current and on file in the main officeOversees that all Lakeside Chautauqua, Departmental, and Facilities rules and regulations are adhered to; Interacts with facility and guests to ensure safe utilization and adherence to policies and proceduresMaintains required signage stating safety rules, facility hours and regulationsMaintains an inventory of all programs, concessions, maintenance equipment and first aid suppliesMaintains staff rotations and break periodsConducts mid- and end of season employee evaluations with the Director of RecreationWorks to ensure all facilities and equipment are clean, organized and in good working conditions. Communicates immediately any facility maintenance, equipment needs or work ordersFiles accurate financial records of all fees collected – if applicableManage cash drawers and reconcile daily and follows Lakeside daily deposit procedureCollaborate with Director of Recreation and Maintenance in coordinating opening and closing tasks each seasonMonitors court time and usage during peak times to ensure availability to all visitorsOther duties as assigned by Director of RecreationUpdate and manage "Downtime Duties" checklistQualifications:History of tennis; experience as a tennis and pickleball coach or instructor preferred.Knowledge and experience in staff supervisionProficiency in Microsoft office softwareCPR and First Aid certifiedThe ability to motivate and lead staff and studentsExcellent organizational, analytical, and problem-solving skills.Exceptional leadership, communication and customer service skillsHow to Apply:Submit your resume and applicationSubmit any Certificates of Completion.Environment & Physical Demands:The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees of the operation or residents and guests of the property.Reasoning Ability: Ability to solve practical problems d deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; reach with hands and arms; stoop, climb or balance. Specific vision, depth perception, and ability to adjust focus are required. Must be able to lift heavy equipment and material up to 50 pounds with assistance. Must be able to climb ladders. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Work Environment: While performing the duties of this job, the employee is regularly exposed to wet, cold, humid, hot, very hot, conditions and will be required to work outdoors. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Season Pass Eligibility: Employees are eligible for a season pass provided they work a minimum of 24 hours per week during the season; employees receiving Lakeside‑provided housing are required to work a minimum of 32 hours per week. Season passes are for employment use only and must be returned on the employee's last day of employment.Lakeside Chautauqua is an equal opportunity employer.