Patient Support Team Lead

A company is looking for a Patient Support Team Lead. Key Responsibilities Manage and coach Patient Support Specialists, conducting performance reviews and skills development Oversee eligibility list outreach and inbound patient call workflows to ensure timely and efficient patient engagement Track KPIs and prepare operational summaries to refine workflows and improve patient experience Required Qualifications 3-5+ years in healthcare operations, patient access, call center, or care coordination, with preference for call center management experience 1-2+ years in people management or team leadership Experience with Medi-Cal, ECM, CalAIM, or community-based programs preferred Strong operational management and workflow design skills Experience with CRM, scheduling systems, or care management platforms