Lab IT Support Engineer

Job Title: Lab IT Support EngineerLocation: Collegeville, PADuration: 12+ Months ContractJob Description:Key responsibilities:•Assist in maintaining existing computer infrastructure of 8000 PCs globally• Image/Onboard new computers into the domain and onto the network• Secure and protect new and existing hardware• Consult with the business as they require assistance with their equipment• Troubleshoot and implement data flows for scientific instrumentsTechnical/Functional Skills:•Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues• Background with End-user Computing or Desktop Support skills essential. Break/Fix consists of 80% of a Lab Engineer’s workload• Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers• Knowledge and understanding of Active Directory required• AGILE ways of working necessary• Background with computer security• Previous experience with validated systems (GxP) a plus• Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP)• Support for scientists in incident management, user support and coaching, access management• Testing and validation of computer software (complete tests in different environments, writing technical documentation)• Familiar with ticketing systems such as ServiceNow• D2D and/or project support• Microsoft Excel skills a plus