Information Technology Support Analyst

BasePoint is looking for a compassionate and motivated IT Support Analyst to join our team!Who We AreAt BasePoint, we believe every teen and young adult deserves hope, healing, and a future filled with possibilities. Our mission is to empower individuals and families through compassionate, evidence-based care that is grounded in both clinical excellence and human connection. When you join our team, you become part of a community built on resilience, servant leadership, and the commitment to always ask: “What Would I Want for My Family?”What You’ll DoAs an IT Support Analyst, you will play a key role in creating an environment where patients and families feel supported, safe, and inspired to grow. You will:Provide responsive technical support to end-users, resolving hardware, software, and access issues promptly Troubleshoot and diagnose technical problems both remotely and on-site as needed Deliver a high level of customer service while managing multiple support requests Configure, deploy, and maintain end-user devices, including laptops, desktops, mobile devices, and peripherals Support onboarding and offboarding processes, including device provisioning and access setup Assist with user account provisioning, access changes, and deactivation within Microsoft 365 / Azure AD environments  Maintain accuracy of user accounts, group memberships, and access permissionsUtilize remote management and support tools to resolve issues and deploy updates Assist in monitoring core systems and escalate issues impacting performance or availability Support patching, software deployment, and endpoint security updates Work closely with infrastructure and security teams to support ongoing initiativesDocument solutions and contribute to the internal knowledge base Participate in after-hours support or maintenance activities as needed Every day, your work will help transform lives—building stronger minds, healthier families, and brighter futures.What We’re Looking For1–3 years of experience in IT support or helpdesk environments  Associate or bachelor’s degree in IT or related field preferred (or equivalent experience)  Healthcare experience is a plus, but not required  Valid driver’s license and ability to travel between locations as needed  Strong working knowledge of Windows environments and common business applications Familiarity with Microsoft 365, Azure AD (Entra), and basic identity management Understanding of basic networking concepts (connectivity, VPN, DNS, etc.) Experience using ticketing systems and remote support toolsThe BasePoint Difference – Our Core Values in ActionCourage to Solve – We face challenges head-on, taking responsibility for solutions and acting with integrity.Spirit of Grit – We bring perseverance, endurance, and passion to everything we do—even when it isn’t easy.WWIWFMF (“What Would I Want for My Family”) – We deliver the kind of care we’d want for our own loved ones, ensuring the highest standard of excellence.Tend to Your Roses – We practice servant leadership, caring deeply for our people so they can flourish and thriveThese values guide every decision, every interaction, and every step of our journey together.What We Offer· Medical, Dental & Vision Insurance· 401(k)· Life Insurance + AD&D· Short-Term & Long-Term Disability· Accident Insurance, Critical Illness Insurance & Hospital Indemnity Insurance· Employee Assistance Program· Paid Time Off (PTO) plus 7 Paid Holidays + 2 Floating Holidays· A culture of growth, recognition, and celebrationWhy Join Us?At BasePoint, you won’t just have a job—you’ll have a mission. You’ll be part of a team that cares deeply for one another, that shows up every day with grit and compassion, and that never loses sight of the fact that the work we do changes lives.Apply today and become a vital part of a team where courage, grit, family, and care for one another make the difference.This position requires valid U.S. work authorization. The company does not provide visa sponsorship now or in the future.