Support Services Operations Team Member, Chelmsford, MA, Hybrid, Full-Time

ScheduleMon - Fri: 8 AM - 5 PM (40 Hours)What You'll DoSummary/Objective:This role will report to the Team Leader and play a crucial role in supporting and implementing objective and independent quality control reviews. This role is essential for maintaining compliance, ensuring operational efficiency, and upholding the integrity of procedures across departments.Essential Functions:Develop a strong understanding of DCU's internal controls and procedures as well as applicable rules and regulationsConduct detailed evaluations to identify gaps, inconsistencies, or opportunities for improvement within existing workflowsApply a methodical approach to quality control to enhance operational performance and ensure adherence to established standardsPrepare well-documented, cohesive reports that clearly communicate findings and provide actionable insights to support informed decision making and corrective actionsCollaborate closely with cross-functional teams to address identified issues, follow up on remediation efforts, ensure remediation aligns with expected outcomes, and support the implementation of process improvementsDemonstrate strong attention to detail and analytical thinking to navigate complex regulatory environments and identify trends or recurring issuesProactively recommend enhancements that align with organizational goals and contribute to continuous improvement initiativesFoster a collaborative environment by effectively communicating with various departments to uphold quality and compliance standardsConduct thorough reviews of existing Shared Service procedures prior to approval and publicationDevelop, document, and implement procedures for functions of the Shared Service Business Operations departmentMaintain accurate reconciliation and proper authorization of user access for department utilized applications, ensuring permissions are correctly assigned and upheldFoster positive and productive relationshipsPerform other job-related duties as assigned or requested.Complies with regulatory compliance and assigned training requirements.What You'll NeedEducation and Experience Requirements:Minimum of two years' work experience, financial institution preferredAdditional Eligibility Requirements:Excellent PC Skills requiredProficient with Microsoft Office tools (Outlook, Excel, PowerPoint, Teams, etc.).Atlassian experience preferredGather relevant information, analyze significance, and identify potential issues or areas of improvementAbility to effectively manage multiple prioritiesCommitment to challenging the status quo and promoting positive change by actively questioning existing processes, identifying inefficiencies, and advocating for a better solution that drives meaningful impactDrive innovation and unique solutionsDemonstrates open-mindedness and thrives in collaborative environments, effectively navigating diverse perspectives to identify optimal solutionsOptimize the use of available resources, tools and technology to their fullest potential ensuring efficiency and effectivenessWhat We DoDCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.DCU is not currently offering Visa transfer/ sponsorship for this position.Expected Pay Range$21.50 - $24.10 / hourEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.