Lead Housekeeper

Job Title: LEAD HOUSEKEEPER Pay Transparency: $22/hour Hours Needed: Monday - Friday, 5am - 1:30pm Role and Responsibilities The Housekeeping Lead is responsible for supervising and coordinating all Housekeeping Department activities of the Fitness Center in order to ensure the highest standards of cleanliness and member satisfaction. Specific Responsibilities Essential Functions Ensure legendary customer service, a spotless club environment, and friendly, knowledgeable staff. Lead and manage the day-to-day operation of the department and ensure service standards are followed Address guest concerns and react quickly logging and notifying proper departments as required Be responsive to member feedback. Hire, train, supervise, coach, and evaluate housekeeping staff Train all new staff with the customized, club-specific cleaning checklists Ensure adequate inventory of maintenance and locker room supplies Maintain high visibility during peak club hours Perform all other projects and responsibilities as required Work together as a TEAM with all departments. Conduct new employee and quarterly staff safety training Administer emergency care to members and guests in need of assistance Other duties and responsibilities as assigned by the supervisor Other Functions Uphold Active Wellness written policies and procedures. Enforce policies fairly and consistently. Attend Active Wellness management meetings, pieces of training, and retreats. Conduct a physical inspection of the entire club several times a day and make any corrections. Maintain safety standards from OSHA. Make sure that the club is well stocked and really clean Be knowledgeable about all programs and activities offered by Active Wellness Promote club services and activities Assist with keeping the club well stocked and clean Attend Active Wellness site meetings and training Handle injury and illness and security incident reporting Requirements: Qualifications and Education Requirements At least 1-2 years experience in housekeeping or janitorial services and customer service experience desired; experience in hospitality or health clubs is a plus. English language skills to communicate with members and staff High School Diploma or general education degree (GED) Knowledge of using cleaning supplies Must be detail-oriented, organized, and highly responsive with a commitment to customer service Strong verbal communication skills Basic computer skills, customer service skills, results-oriented, ability to multitask, and commitment to the fitness industry AED/CPR/First Aid Certified Proof of citizenship or legal status Physical and Working Conditions Ability to take the responsibility for the health and safety of others Ability to stand for several hours in the same shift; ability to lift 25 lbs Fitness club environment Must follow OSHA and Active Wellness safety standards This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Active Wellness LLC is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our locations or our website at https://www.activewellness.com/careers.