Medical Equipment Engineer III

Job Description Job Title: Medical Equipment Engineer IIIPosition SummaryThe Medical Equipment Engineer III serves as a senior technical expert responsible for providing advanced-level installation, troubleshooting, maintenance, and repair of medical and dental equipment both remotely and on-site. This role requires expert technical knowledge, exceptional customer service skills, and the ability to lead and mentor junior engineering staff. The Engineer III acts as a technical escalation point, ensures service excellence, and supervises Medical Equipment Engineer I and II team members while contributing to continuous improvement initiatives and internal training.Key ResponsibilitiesProvide expert-level technical support for complex dental equipment issues, both remotely and on-siteServe as the primary escalation point for unresolved or advanced technical cases from Engineer I and II staffInstall, configure, inspect, test, and validate advanced dental equipment at customer sitesDiagnose complex system failures and recommend corrective actions and long-term solutionsLead on-site service activities for critical installations, upgrades, retrofits, and major repairsSupervise, mentor, and provide technical guidance to Medical Equipment Engineer I & II team membersSupport onboarding and training of new engineers, including field shadowing and skills developmentReview service documentation for accuracy, completeness, and compliance with company standardsCommunicate clearly and professionally with customers, vendors, and internal stakeholders to resolve issues and manage expectationsMonitor and analyze service metrics such as resolution time, repeat service calls, and customer satisfactionCollaborate with engineering, quality, and product teams to provide feedback on equipment performance and design improvementsSupport internal process improvement initiatives and contribute to best-practice developmentTravel regularly to client sites (average 2–7 days per assignment) and provide leadership during multi-day or complex service engagementsEnsure safe handling, transport, setup, and operation of equipment (up to 50 lbs)Perform other duties as assigned by managementSupervisory ResponsibilitiesDirectly supervises Medical Equipment Engineer I and II positionsProvides performance feedback, coaching, and technical development supportAssists management with workload planning, scheduling, and skills assessmentsRequired QualificationsAssociate degree required; Bachelor's degree in Biomedical Engineering, Electronics, or a related technical field preferred5+ years of hands-on experience servicing medical or dental equipment, with demonstrated advanced troubleshooting expertisePrior experience mentoring, leading, or supervising technical staffStrong mechanical, electrical, and diagnostic skills across a broad range of clinical equipmentProven ability to communicate complex technical information clearly to customers and internal teamsExcellent customer service, interpersonal, and conflict-resolution skillsProficiency in Microsoft Office (Word, Excel, Outlook) and service documentation systemsValid driver's license and ability to travel regularlyAbility to work independently, prioritize tasks, and manage multiple complex service casesMust be able to kneel, bend, stand for extended periods, work in tight spaces, and lift up to 50 pounds