Customer Service Administrator Job in Fort Lauderdale, FL | Robert Half

Customer Service AdministratorWe are looking for a dedicated Customer Service Administrator to join our team in Dania Beach, Florida. In this role, you will act as a vital connection between our organization and our customers, ensuring exceptional service and efficient communication. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced, collaborative environment.Responsibilities:Act as the primary point of contact for customers, providing timely and accurate information regarding their service requests.Collaborate with internal teams to ensure efficient coordination and successful completion of customer service requirements.Review and verify completed service requests to ensure billing aligns with contractual agreements.Maintain organized and precise records of all customer interactions and service activities.Provide administrative support to enhance the efficiency of daily operations.Address and resolve customer inquiries and concerns with a proactive and solutions-focused approach.Foster positive relationships with both internal and external stakeholders to promote seamless communication.Monitor and manage customer accounts using CRM tools to ensure data accuracy and consistency.Identify opportunities for process improvements to elevate the overall customer experience.