Vendor Account Manager

TrxNow® (Allied Dispatch Solutions, LLC) is one of North America’s fastest-growing roadside assistance and dispatch technology companies, and we are looking for a Vendor Account Manager to help support and grow our service provider network.In this role, you’ll build relationships with towing and roadside assistance vendors, help ensure strong territory coverage, support vendor performance, and assist with network growth across assigned regions.This is a great opportunity for someone with experience in vendor management, account management, dispatch operations, customer service leadership, or roadside assistance operations. If you are a strategic leader with a passion for relationship development, processes, and performance, we encourage you to apply!This is a full-time, in-person position with occasional travel opportunities to regional tow shows and industry events. What You’ll Do:Build and maintain relationships with service providers and vendorsHelp ensure strong roadside coverage within assigned territoriesUtilize digital dispatch tools and technology solutions to support vendor operations and improve service quality Monitor vendor performance and assist with issue resolutionFacilitate contract and pricing negotiations with providersCollaborate with internal teams to improve service qualityTrack vendor activity and maintain accurate recordsAbout Us:TrxNow® (Allied Dispatch Solutions, LLC) operates multiple 24x7 contact centers internationally with headquarters in downtown Johnson City, TN. We are focused on building the most reliable and responsive roadside assistance network in the industry. Check us out at www.trx-now.com.QualificationsWhat we’re looking for: Strong communication and relationship-building skills (verbal and written) with proven ability to build rapport with diverse individualsSelf-motivated and organized with effective time management skillsAbility to manage multiple tasks and projects with minimal guidanceExperience in vendor management, dispatch, account management, or related fields preferred Strong dispute resolution, negotiation, and collaboration skillsPreferred Experience:Bachelor’s DegreeAccount/ vendor management or client/program management experienceExperienced in the roadside assistance industryBenefits: Flexible work environmentHealth, dental, and vision insurancePaid time offVoluntary Life & AD&D coverageLong-term disability coveragePerformance bonus opportunities