Call Center Agent

Job DescriptionJob SummaryThe Call Center Agent is responsible for providing customer support by handling inbound and/or outbound telephone calls related to products and services. This role involves answering customer questions, resolving complaints, and troubleshooting issues while ensuring a positive and professional customer experience. Call Center Agents are expected to communicate clearly, listen actively, and provide accurate and timely responses in a high-volume call center environment.Work Location235 N. McPherson Church Rd, Fayetteville, NC 28303Essential Duties and ResponsibilitiesHandle inbound and/or outbound customer calls in a high-volume call center environmentListen to customers to identify the reason for the call and determine appropriate solutionsRespond to customer inquiries and complaints accurately and efficientlyExplain available solutions and provide clear, professional guidanceDe-escalate difficult or upset callers while maintaining professionalismConfirm and clarify information to ensure customer understanding and resolutionDocument customer interactions as requiredFollow all company policies, procedures, and quality standardsMinimum QualificationsMust be at least 18 years of ageHigh School Diploma or GED equivalent requiredTyping speed of at least 25 gross words per minuteStrong verbal communication and interpersonal skillsDemonstrated customer service skillsAbility to work flexible schedules, including evenings and weekends during hours of operationPreferred QualificationsPrevious experience in a customer service or call center environmentCompensationHourly rate: $12.50/Full-time