Account Manager

Base Pay Range$90,000.00/yr – $95,000.00/yrCompensation: $95,000 base + $150,000 – $160,000 Double OTE (Uncapped Commission)Location: Remote (US-based, with some travel required)About the CompanyA global SaaS provider delivering fully integrated ERP and business management solutions to the distributive trade. With offices in North America, Europe, and Africa, the company works with a wide range of clients — from small traders to multinational enterprises. Its mission is to design and deliver high-performance, integrated ERP solutions that enable customers to source effectively, stock efficiently, sell profitably, and service competitively.The company has introduced a flexible hybrid work policy , allowing employees to combine office collaboration with remote work.Employee BenefitsMedical insuranceDental and vision coveragePaid time off: 20–27 days based on tenure401(k) retirement plan with employer match up to 4%Employer-paid life insuranceShort-term and long-term disability coverageCritical illness and accident insurance available for employees and dependentsHealth Savings Account and Flexible Spending Account optionsEmployee Assistance Program: 24/7 confidential supportAnnual bonus: 5%The RoleAs an Account Manager, you will be the primary point of contact for customers, building and maintaining strong relationships while ensuring their needs are met. You will oversee customer account management, including contracts, renewals, and upsell opportunities, while collaborating with internal teams to deliver excellent customer experiences.This is a 100% account management role (no new business acquisition) with a focus on managing longer sales cycles and supporting growth within assigned accounts. The role may involve occasional travel and participation in customer events or trade shows.For senior account managers, responsibilities will also include mentoring junior team members, supporting billing activities in partnership with global teams, and representing the company at industry events.Key ResponsibilitiesAct as the lead point of contact for all account-related mattersBuild and maintain strong, long-term customer relationshipsManage customer accounts, including renewals, contracts, and agreements to maximize valueIdentify upsell and cross-sell opportunities within existing accountsRespond to customer queries in a timely and professional mannerCollaborate with cross-functional teams (customer service, product, and billing) to improve the customer experienceSupport customer events, trade shows, and other industry activitiesIn a senior capacity: mentor junior account managers and liaise with global billing teamsIdeal Candidate ProfileExperience in Account Management within SaaS, ERP, logistics, distribution or WMS solutionsStrong knowledge of wholesale, distribution sectors (automotive industry knowledge highly desirable)Proven ability to manage longer, complex sales cycles with multiple stakeholdersStrong communication, negotiation, and relationship-building skillsCustomer-focused, with a track record of driving account growth and satisfactionComfortable in a fast-paced, remote-first environment and willing to travel occasionally for customer and industry eventsAdditional InformationSeniority level: Not applicableEmployment type: Full-timeJob function: Sales and Business DevelopmentIndustries: Software Development and IT System Custom Software Development#J-18808-Ljbffr