Client Support Representative

*Client Support Representative* Gap, PA *Bring your customer service and tech skills together in a role where you'll make an impact from day one – serving as the first point of contact for customers and guiding them through technical support, sales, and onboarding.* *Why You'll Love Working with Us* * *Purpose-Driven Work:* Help families and individuals use technology in ways that support their values and make a meaningful difference in their daily lives. * *Direct Customer Impact: *Work one-on-one with customers, solve real problems, and see how your support makes a difference. * *Opportunity to Make Your Mark: *Become part of a growing company where your ideas, contributions, and customer relationships can have a direct impact on our future. * *Variety in Your Day: *Balance customer service, technical support, sales conversations, and onboarding instead of doing the same task all day. * *Flexibility That Matters: *Join a company that values family time and works with team members to accommodate their needs. *About Us* At TruNorth Solutions, we develop technology solutions that help families, individuals, churches, and businesses use technology in ways that align with their values. We're a growing Lancaster County company committed to integrity, service, and living out our Christian values in how we serve our customers and community. We're building a team of people who share our mission and want their work to have a meaningful purpose. *What You'll Do as a Client Support Representative* * *Respond* to customer phone calls and emails, providing timely, professional support and a helpful first point of contact. * *Guide* customers through initial sales conversations, handle straightforward sales, and connect more complex opportunities with management. * *Troubleshoot* filtering questions, software settings, and common technical issues to help customers get the most from their services. * *Coordinate* more complex technical concerns by creating support tickets and connecting customers with the appropriate technical resources. * *Onboard* new customers by entering accurate account information and assisting with phone setup, software installation, and SIM card configuration. * *Follow up* with sales leads and prospective customers to answer questions and help move conversations forward. * *Maintain* customer records and marketing email lists so information stays accurate, organized, and up to date. * *Support* our growing team with additional customer-focused and administrative tasks as needed. *Our Ideal Client Support Representative* * *Experienced:* 5+ years of customer service, inside sales, or other customer-facing experience and a genuine desire to help people. * *Tech-Savvy:* Feel comfortable working with computers, learning new software quickly, and helping customers navigate technology with confidence. * *Communicative:* Communicate clearly, professionally, and patiently with customers by phone and email, even when working through questions or technical concerns. * *Reliable:* Manage your responsibilities independently, stay on top of customer follow-up, and maintain accurate information and records. * *Adaptable:* Experience with CRM or customer management systems, basic technical troubleshooting, mobile device setup, phone systems, or bookkeeping is a plus. * *Values-Aligned:* Share our commitment to Christian values and represent our faith-based mission with integrity and genuine care for the customers and community we serve. *What We Offer Our Client Support Representative* * Pay Range: $25-$30/hour * Health Insurance Options * Paid Time Off * Paid Holidays * Flexible Full-Time or Part-Time Hours (at least 24 hours per week) * Cell Phone and Laptop Provided *To Apply* Customer Service Representatives, Client Support Representatives, Inside Sales Representatives, and Technical Support Specialists seeking a flexible, faith-based opportunity to combine customer service, technology, sales support, and client onboarding are encouraged to explore opportunities with TruNorth Solutions. _By submitting this application, you agree to receive recurring informational text messages (e.g., appointment alerts) that may be automated to the mobile number used at opt-in from Team Builder Recruiting, LLC. Msg frequency may vary. Msg & data rates may apply. Reply HELP for help and STOP to cancel. See Terms and Conditions & Privacy Policy._ Pay: $25.00 - $30.00 per hour Benefits: * Flexible schedule * Health insurance * Paid time off Work Location: In person