Accounting Software Customer Support - REMOTE
Assist QuickBooks customers with questions about QuickBooks Online Advanced, Payroll and Payments. In this role, you'll provide guidance, troubleshoot issues, and help customers navigate the platform to find the right solutions.Call types can include:Software functionality and navigationAccount managementQuickBooks Online PaymentsPayroll supportTroubleshooting and resolving customer issuesGuidance on relevant QuickBooks products (cross-selling when applicable)Why Become a Working Solutions PRO?Work from Home: Ditch the commute and enjoy the comfort of home.Flexible Hours: Set your own schedule and work when it's convenient for you.Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.Supportive Environment: We're here to help every step of the way!Application Process:Create Profile (filling out the apply fields at the bottom of this page)Complete Assessments (only one-attempt is allowed)Pass PC Scan (must be on a computer, not mobile device)Record Video Interview (can re-record as many times as needed)Earnings PotentialEarn up to $0.33/handle minute with a 45-minute minimum guaranteeContractors on this program typically earn $14.85 - $19.80/hour based on call volume and availabilitySkills NeededProficiency in QuickBooks (2+ years experience required)Demonstrated ability to deliver high-quality customer service over the phone.Comfortable cross-selling when relevant.Tech savvy and avid computer user.Communicate with a friendly tone and professional demeanorScheduleFlexible schedule opportunities - you choose your own hours!Monday - Friday (8am-8pm)Work Environment RequirementsQuiet, uninterrupted spaceOrganized desk areaTechnology RequirementsPersonal computer (no tablet)Broadband internet connection, at least 10 Mbps download speedWired internet connection (no wi-fi or mobile internet)Windows 11 operating systemValid antivirus software installed, running and up to dateWired USB headset with microphoneMac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility.No VPN; computers may not connect to internet services through a private VPN during Working Solutions working time. Examples: NordVPN, McAfee VPN, etc.