Technician, IT Support Services
Occupations:
Computer User Support SpecialistsNetwork and Computer Systems AdministratorsComputer Network Support SpecialistsTeaching Assistants, Preschool, Elementary, Middle, and Secondary School, Except Special EducationInstallation, Maintenance, and Repair Workers, All OtherIndustries:
Vocational Rehabilitation ServicesTechnical and Trade SchoolsProfessional and Commercial Equipment and Supplies Merchant WholesalersColleges, Universities, and Professional SchoolsConsumer Goods RentalThe Technician, IT Support Services reports to the Manager, IT Support Services and provides Tier 1 technical support across school and administrative locations. This role delivers remote and deskside support to teachers and staff, maintains device and asset readiness, and ensures service is delivered in accordance with established standards and Service Level Agreements (SLAs). ROLE RESPONSIBILITIES: Technical Support & Troubleshooting. Provides Tier 1 desktop support by diagnosing, troubleshooting, and resolving issues with Windows, iOS, and Chrome OS devices. Supports additional technology including printers, projectors, cellular phones, and classroom equipment. Installs and troubleshoots software, including client, cloud, and network-based applications. Resolves IT issues, service requests, and incidents within established parameters and SLAs. Provides timely status updates to users on open requests and incidents. Device Readiness & Asset Management Prepares and delivers new hardwar...IT, Technician, Technical Support, Support, Service, Desktop Support, Technology, Education