System Engineer

The ideal candidate will help build, maintain, and troubleshoot, the company's rapidly expanding infrastructure. They will work alongside other engineers to ensure highest levels of performance and ability, and manage any problems that arise.Key ResponsibilitiesInstall, configure, administer, and troubleshoot Windows Server environments.Manage Active Directory (AD), Group Policy (GPO), user accounts, security groups, permissions, and access controls.Perform server and system patching, upgrades, maintenance, backup, and disaster recovery activities.Monitor, diagnose, and resolve network connectivity and infrastructure issues.Troubleshoot TCP/IP, DNS, DHCP, routing, switching, and VPN connectivity.Configure and troubleshoot network switches, VLANs, firewall rules, and network access.Support installation, configuration, upgrades, and troubleshooting of enterprise applications, servers, and related hardware.Perform root-cause troubleshooting across Windows, network, hardware, and application layers.Use ServiceNow to log, track, triage, troubleshoot, and resolve incidents and service requests.Follow established ITIL Incident, Change, and Problem Management processes.Work directly with end users, infrastructure teams, vendors, and client stakeholders to resolve technical issues.Maintain accurate technical documentation, troubleshooting procedures, and system/network configuration information.Required Qualifications5+ years of hands-on IT infrastructure experience, preferably in a Systems Administrator, Network Administrator, or Infrastructure Support role.Strong hands-on experience with Windows Server administration.Strong experience with Active Directory, Group Policy, DNS, DHCP, and user/access administration.Strong understanding of TCP/IP networking, subnetting, VLANs, routing, switching, firewalls, and VPNs.Hands-on experience troubleshooting network connectivity and infrastructure issues.Experience with system patching, upgrades, backup, recovery, and infrastructure maintenance.Working experience with ServiceNow for Incident, Request, Problem, and Change Management.Strong troubleshooting and analytical skills with the ability to independently diagnose infrastructure issues.Strong customer service and client-facing communication skills.Strong technical documentation and written/verbal communication skills.Bachelor’s degree in computer science, information systems, or a related field, or equivalent professional experience.