Sr Desktop Support

Company: DiversiTechLocation: Duluth, GA – 5 days onsite per weekSalary: $60,000 - $70,000 Must Haves:5 years’ experience working as a help desk or desktop support technician (will do some hands on work and interact with the business)Total users – 1500+ (40 tickets per week per person a week)Strong customer service skills and follow through on tickets and issuesExperienced in Apple products: Laptops, Phones, etc. Experience working with AD and setting up new usersChange passwordsGroup policyUser group creationExperience working with 0365 within the admin console Experience setting up (config and image) Desktops and Laptops, as well as troubleshooting issues with laptops and workstationsWindows 11 support Experience supporting printer issues local as well as network printersAbility to troubleshoot connectivity issues – IP config/computer won’t connect to printer/wireless connectivityAny experience supporting applications that are deployed in the cloud such as Outlook or OneDriveBasic understanding of the concept from on prem verses the cloudStrong troubleshooting skillsAzure Intra ID Plusses: Any experience working with MDM – mobile device managementExperience working with Service Manager ticketing systemAny ITSM will workAny experience with supporting issues with an LMSSharePoint knowledge, ability to update the SharePoint siteDevops Day to day:A client of Insight Global is looking for a Help Desk Analyst to support their internal users of 1000+. Issues are related to Operating System, Business Application, Printing, Hardware and Software issues. ( They will be taking issues through service now, chat, and email, but also hands on (desktop) support and configuration.