Service Dispatcher / Scheduling Coordinator

Join Pezz Electrical Service LLC as a Dispatcher Own the schedule. Drive the day. Deliver the experience.Position Title: Service Dispatcher / Scheduling CoordinatorCompany Name: Pezz Electrical Service LLCPay Range: $24$28+ per hour (based on experience)Employment Type: Full-TimeLocation: Onsite New Jersey (service area-based)Industry: Electrical & HVAC Services (Residential & Commercial)Job Overview Pezz Electrical Service LLC is seeking a highly organized, fast-paced, and customer-focused Service Dispatcher / Scheduling Coordinator to be the operational heartbeat of our daily field execution.In this role, you will manage technician schedules, coordinate service calls, and ensure every customer interaction is smooth, timely, and professional. You are the central hub between customers, technicians, and internal teamskeeping jobs moving, priorities aligned, and communication clear.If you thrive in a dynamic environment, can juggle multiple priorities without missing details, and enjoy being the person who keeps everything running on trackthis is your role.Who We Are Pezz Electrical Service LLC is a family-owned company built on integrity, innovation, and craftsmanship. We specialize in residential and commercial electrical and HVAC services, delivering high-quality work with a forward-thinking approach.Our culture is collaborative, growth-driven, and team-oriented. We invest in our people, embrace new technology, and take pride in creating an environment where every team member plays a critical role in our success.At Pezz, you're not just filling a positionyou're helping drive a company that continues to raise the standard in our industry.Key Responsibilities Dispatching & Scheduling Operations Manage and maintain the daily schedule for service and installation techniciansDispatch technicians efficiently as calls are completedMonitor and adjust schedules in real-time based on job progress and priority shiftsPrioritize incoming service requests based on urgency, customer needs, and operational goalsCustomer Communication & Experience Deliver a positive, professional customer experience on every interactionProactively contact customers regarding delays or schedule updatesSupport inbound call overflow when neededResolve customer concerns quickly through clear, solution-focused communicationOperational Coordination Communicate effectively with technicians, sales staff, vendors, and internal teamsMonitor daily call volume, scheduling flow, and revenue-related activityMaintain accurate and up-to-date customer records within CRM systemsEnsure all job details, notes, and updates are properly documentedAdministrative & Team Support Assist with general office coordination and workflow supportMaintain organization across scheduling systems and internal communicationsPerform additional duties as needed to support daily operationsQualifications Previous experience in dispatching, scheduling, or a similar operations role requiredStrong communication skills with a positive, professional toneAbility to multitask and stay organized in a fast-paced environmentProficiency with Microsoft Office Suite (Outlook, Excel, Word)Experience with ServiceTitan or similar CRM software (or ability to learn quickly)Strong problem-solving and conflict resolution skillsAbility to work effectively in a team-oriented environmentSolid geographical knowledge of the service areaComfortable working in a desk-based, office setting for extended periodsCompensation & Benefits Retirement savings programMedical insurance optionsPaid training and certification opportunitiesCareer advancement pathwaysCompany events and team-building activitiesStable, growing company with long-term opportunitySchedule Full-TimeMondayFridayStandard business hours (flexibility may be required based on operational needs)Work Location Onsite positionOffice-based role supporting field operations across the New Jersey service areaEqual Employment Opportunity (EEO) Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.