Desktop Support

HelloGreeting from E-IT Role: Depot Support Engineer / IT Asset TechnicianLocation: Plano, TX 75024 (100% Onsite) – Need someone in and around 10-15 miles maxContractRole Summary: We are seeking a dedicated Depot Support Engineer to support end-user device deployment, asset lifecycle management, and IT operations. The ideal candidate should have hands-on experience in laptop imaging, onboarding/offboarding activities, inventory management, and coordination with OEM vendors for hardware support. Key ResponsibilitiesPerform laptop and desktop imaging, configuration, and readiness for deployment.Manage employee onboarding and offboarding activities, including IT setup, account provisioning, device allocation, and asset recovery.Handle incidents, service requests, and asset-related tasks through ServiceNow.Maintain accurate asset inventory records and ensure compliance with asset management processes.Coordinate with OEM vendors for hardware repairs, warranty claims, and replacements.Prepare and deploy IT equipment as per organizational standards.Track hardware inventory levels and support stock reconciliation activities.Ensure timely fulfillment of IT requests and adherence to service-level expectations.Collaborate with internal teams to support end-user computing services. Required Skills & QualificationsHands-on experience with laptop/desktop imaging and deployment tools.Experience in onboarding/offboarding processes and IT asset lifecycle management.Working knowledge of ServiceNow, including ticket management, asset management, and request fulfillment.Strong understanding of inventory management and asset tracking processes.Experience coordinating with OEMs for repairs, replacements, and warranty support.Good troubleshooting and problem-solving skills.Excellent verbal and written communication skills.Positive attitude, customer-focused mindset, and ability to work effectively within a team. Preferred QualificationsExperience in End User Computing (EUC), Desktop Support, or Depot Operations environments.Familiarity with Microsoft Windows operating systems and Office 365 support. Key Competencies:Customer Focus | Teamwork | Communication | Asset Management | ServiceNow | Vendor Coordination | Attention to Detail | Problem Solving