Senior Director, Delivery

The Senior Director, Delivery is the single accountable leader for how an organization delivers value through integrated coaching and training.This role serves as the hub of value delivery, ensuring coaching and training operate as a cohesive system that helps members translate insight into action and achieve measurable outcomes.In addition to overseeing day-to-day delivery, this role owns the ongoing evolution of delivery capability, including setting standards, managing capacity, developing leaders, and refining service models as member needs, segmentation, and scale evolve.Worksite Location: Bloomington, MNSalary Range: $175 - $200K + 20% BonusBenefitsMedicalDental401 (k) safe harbor plan with a 3% company contributionLife Insurance and disability coveragePaid Time-OffRoles & Responsibilities:Delivery Strategy & ExecutionOwn and execute an integrated coaching and training delivery modelTranslate enterprise strategy into clear delivery priorities, standards, and plansEnsure consistent, high-quality delivery that drives application and resultsBalance quality, capacity, and impact through disciplined tradeoffsStabilization & OptimizationAlign incentives, KPIs, scheduling, and delivery models across functionsStabilize capacity planning and workload management to reduce variabilityEvolve delivery operations from stabilization to continuous improvement and scaleLead change with clarity, strong communication, and follow throughLeadership & Team ManagementLead the delivery organization through Directors of Coaching and TrainingDevelop leaders through coaching, accountability, and performance expectationsBuild bench strength to support scalability and long term sustainabilityLead through systems and leaders rather than individual executionPerformance & Financial ManagementOwn delivery performance metrics and outcomesManage the delivery P&L within established budget prioritiesAlign delivery decisions with capacity, cost discipline, and member valueCross Functional PartnershipPartner with Revenue to align delivery with sold work and commitmentsCollaborate with Operations, Events, Finance, IT, and Employee Experience on execution, planning, and organizational designWork with IT and data teams to define metrics and enable actionable dashboardsGuide the evolution of delivery models, segmentation, and partner involvement as the organization scalesRequired Skills & ExperienceBachelor’s degree or equivalent practical experienceAdvanced certifications in leadership, operations, or service delivery are a plus but not requiredSenior leadership experience in service delivery, professional services, consultative, or membership-basedorganizationsProven ability to lead complex delivery models through systems, standards, and people leadershipExperience managing leaders and multi-layered teamsStrong operational judgment with the ability to balance stabilization and continuous improvementTrack record of driving consistency, accountability, and quality in service deliveryComfortable operating cross-functionally as part of an executive leadership systemUp to 35% travelAbout Versique:Versique: /ver-seek/ adj. being both versatile and unique; n. a high-performance recruiting firm specializing in executive leadership search, direct hire, and interim hiring solutions. Versique Executive, Professional, & Interim Recruiting is a locally owned and operated hiring and placement firm based in the Twin Cities of Minnesota. With specialized practice areas across our three divisions, Versique delivers tailored expertise to a wide range of industries. What sets us apart is our team of recruiter-seasoned professionals who have worked in the very fields they now hire for, providing unmatched industry insight and connections.We believe people are more than just resumes, they are transformative, unlocking the potential for organizational growth and success.Versique is proud to be award-winning, earning recognition on the Inc. 5000 list of fastest-growing private companies and the Minneapolis-St. Paul Business Journal's Fast 50 list for 2023. We are also consistently recognized as a Star Tribune Top Workplace and were named a Best Place to Work in 2022 by the Minneapolis/St. Paul Business Journal.Let’s find your people, together.Versique is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.