Application Support Analyst

Job DescriptionHow does this role impact First Command?The Application Support Analyst works closely with their team and is responsible for maintenance and support of First Command’s technology solutions and their corresponding business processes. This role requires troubleshooting, user support and documentation skills to facilitate the daily operations of First Command. Contributes to the administration of 3rd party software packages and platforms.What will the employee do in this role?Engage with end users and provide a genuine experienceWork with internal and external partners to resolve escalated issuesProactively build relationships with internal and external partnersPerform extensive research of issues and document investigation for hand-off to development teamsIdentify, document, and communicate workaround procedures to stakeholdersCreate documentation that can be understood by various audiencesParticipate in Root Cause Analysis efforts to ensure issues are addressed to their fullest and help identify improvement opportunitiesEngage agile teams to learn new capabilities and functionality in preparation for release to usersContinued education of First Command processes to better support the businessParticipates and engages in executing test plans created around new capabilities and functionalitySupport Management and proactively seek out improvement initiativesAbility to work independently and self-motivateOrganize, lead, and/or facilitate team meetings with Business Owners, Partners, etc.Skills And QualificationsEducationPreferred - Bachelor’s DegreeWork Experience4-year Degree in Computer Science, Computer Programming or MISOr 2+ years’ experienceKnowledge, Skills And AbilitiesRequired - Knowledge of SQLRequired - Ability to work alongside others and be a team playerRequired - Troubleshooting and debuggingRequired - Experience with web-based technologies and Windows OSLI-BW3LI-hybrid