REMOTE Circuit Breaker Technical Application Engineer

Job SummaryWe seek a Circuit Breaker Technical Application Engineering (CB TAE) who will provide pre- or post-sales technical field engineering, product demonstration, and training support to potential and existing Doble customers. This role provides technical expertise in Doble circuit breaker test equipment, analyzers, and software, and supports diagnostics, timing, and motion analysis of high-voltage circuit breakers. The CB TAE will support market research and product development input to the Offering Managers. CB TAE will have the opportunity to publish technical articles and participate in various technical conferences sponsored by Doble and other industry organizations. Engineers at Doble have the potential to become nationally and internationally renowned experts.Essential Job FunctionsAn in-depth understanding of diagnostic test techniques for high-voltage substation apparatus, including circuit breakers, circuit switchers, and reclosersProvides pre- and post-sales, technical, and training support on the operation and application of the Doble comprehensive suite of circuit breaker test equipment and analyzers designed for diagnostics, timing, and motion analysis of high-voltage circuit breakers to potential and existing customersProficiency in Doble circuit breaker test equipment and analyzers, including the TDR9100, TDR900, and the CBA series (CBA 2000, CBA 3000) and their accessories.Supports the Regional Sales Managers in demonstrating Doble circuit breaker hardware and software to potential customersPrepare test plans for various circuit breaker models, provide engineering support, and prepare written reports on the interpretation of data measured by Doble Circuit Breaker Instruments.Review submitted test data sheets and create written reports on abnormal conditions as needed for sales, technical, and training support.Provide training to customers on testing techniques and applications of Doble Circuit Breaker analyzer hardware and software solutionsProvide support to Offering Managers in the testing of the new Doble software and hardwareProvide support to Offering Managers in the development and revision of manualsAuthor papers for Doble conferencesAssist in providing technical expertise for research and development projectsProvide support to other engineers in the department or other departments within the companyParticipate in conferences/trade shows and other company-sponsored events, including committee meetings, general sessions, user group meetings, and meetings with clientsContinuously work to upgrade skills concerning computers, software, test theory, test equipment operation, apparatus operation and training presentations, in accordance with ISO 9001 Standard Operating ProceduresAct as a "Doble representative" and advocate for Doble and Doble’s customersMatrixed organization reporting to the Manager, Technical Application EngineeringCommunications & AnalyticsA solid commitment to customer service is a fundamental requirementCommunicate customer needs effectively to Doble management within the Technical Application Engineering Dept, Offering Management, including product specifications, pricing, and competitive intelligence gained in the fieldPresent Doble products, services and solutions at seminars, conferences and trade shows to industry influencersWrite technical papers, application notes, and guides on topics related to Doble products and servicesCollaborate with other departments (primarily Engineering, Client Service Engineering, and Sales) and all individuals to facilitate positive working relationships with all internal and external Doble stakeholdersSupport new product development and current product enhancement via the incorporation of customer feedbackProvide support in testing new product feature sets and software evaluation to improve overall product qualityReport existing issues via the established software bug-logging system and a more comprehensive Doble-wide systemProvide on-site support and services; provide remote support via email, telephone, and web-based solutionsProvide customer issue resolution for issues with existing products via the methods described aboveProvide basic language support via term extraction from manuals, guides, brochures, and other product literatureParticipate in Doble Spring Conference technical sessions, writing and/or delivering at least one paper and/or presentation during the week to conference participantsComplete Level 1 Technical Application Engineering training across the complete Doble product/service portfolioComplete Level 2 / Level 3 Technical Application Engineering training for the core product focus areaServe in a train-the-trainer role internally for other Doble employees to understand various productsServe as a trainer of various Doble products to the Sales teams and Channel PartnersProven ability to manage time, priorities, travel, and company requirements.QualificationsEDUCATION:Bachelor’s degree in electrical engineering (or equivalent)MS Engineering (or equivalent) (++)PE License in Electrical Engineering (or equivalent) (+++)REQUIRED EXPERIENCE:S. Electrical Engineering degree or equivalent experience in the field of electric power engineering5+ years of experience in the electrical power industry, particularly in protective relay testing.Must be fluent in EnglishMust enjoy teaching and relating ideas or concepts to individuals with varied levels of experienceMust have the ability to express ideas clearly in both written and oral forms, and develop new media communicationsMust have the ability to listen carefully.Must have excellent time management skills to work in a remote environmentMust always have a professional demeanor with all stakeholders, both internal and external to DobleMust have a strong balance of product and service orientationMust demonstrate superior skills and proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio)Proven project management skills and ability to meet critical deadlines while managing multiple prioritiesMust have a valid passport and be able to obtain a valid Visa to any country required for Doble fieldworkDomestic and international travel required (50%); this level can vary throughout the year due to customer demandPREFERRED EXPERIENCE (Not Required):Worked for a US company is helpfulFamiliarity with Doble products is preferredKNOWLEDGE, SKILLS & ABILITIES:Creativity: Must be able to generate unique solutions to solve new and existing customer problems in a timely wayIndustry Knowledge: Must be able to use depth of industry knowledge to enhance support to customersAnalytical Skills: Must be able to analyze problems from internal and external Doble stakeholdersEnergy: must thrive in a sales-driven, fast-paced team environment, focused on supporting our customersSelf-Management: Proven ability to drive and manage initiatives with management input as neededPHYSICAL REQUIREMENTS:While performing the duties of this job, the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job. Must be capable of lifting 30 pounds.Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job related skills, as well as relevant education or training experience.Salary Pay Range Minimum $92,674.90 - Midpoint $115,843.62Equal Opportunity Employer/Protected Veterans/Individuals With DisabilitiesWe are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.Applicants must be authorized to work for any employer in the United Sates. Doble Engineering is unable to sponsor or take over sponsorship of an employment visa at this time.