Order Manager

Shift 1 (United States of America)Job Description-Milacron is seeking a detail-oriented and organized Order Manager to oversee the start-to-end process of order fulfillment. The ideal candidate will possess strong communication skills, problem-solving abilities, and keen eye for accuracy. As the Order Manager, you will collaborate with various departments to ensure seamless order processing, timely deliveries, and customer satisfaction.What You'll DoManage and monitor all aspects of both external and internal sales order processing cycles, from order entry to shipment.Resolve order discrepancies, address customer inquiries, and provide timely updates on order status.Create a proactive approach to identifying and addressing potential timeline delays and working with a cross functional team to develop action plan to recoverDevelop and implement efficient order fulfillment processes to enhance productivity and minimize errors.Collaborate with vendors and logistics to optimize shipping and delivery process.Identify opportunities for process improvement and implement best practices to enhance overall efficiency.Generate and analyze reports related to order processing and fulfillment metrics.Ensure compliance with Milacron's policies, quality standards, and regulatory requirements in all order-related activities.Ensure prompt and transparent communication between Milacron, sales teams, and/or customers regarding shipping status of orders. This includes providing timely notifications for shipped items, tracking information, and proactively addressing any delays with clear and concise updates, fostering a positive customer experience and maintaining trust in our service.Basic QualificationsBachelor’s Degree in engineering or project management. Or, an equivalent combination of education, training, and experience.Strong analytical and problem-solving skills with acute attention to detail and sound decision making based on structured data.Excellent communication and interpersonal abilities to collaborate effectively with cross-functional teams.Ability to prioritize tasks, meet deadlines, and adapt to changing priorities.Customer-focused mindset with a commitment to delivering exceptional service.Working knowledge of CRM software.Proficient in MS Office tools including Project.Self-driven with ability to work independently or as part of a teamWho We AreMilacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (“MRO”) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems. Milacron is a Operating Company of Hillenbrand.Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".